Mealthy MultiPot - Resolving Common Issues

Need help? Call us at 1-800-281-0146 or email support@mealthy.com.
The issues outlined in the following table below do not necessarily
indicate a faulty MultiPot. If you need additional support, we are ready
to assist you.
Troubleshooting
GOT QUESTIONS?
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1-800-281-0146
support@mealthy.com
THE ISSUE POSSIBLE CAUSE(S) HOW DO I RESOLVE THE ISSUE?
The lid won’t close
The lid won’t open
Steam is leaking
from the side of
the lid
Steam leaks from
the float for more
than 2 minutes
Steam rises
non-stop from
the steam vent
The silicone gasket is out of place.
The float is stuck in the raised position.
There is pressure inside the MultiPot.
The float is stuck in the raised position.
The silicone gasket is not in place.
The silicone gasket is damaged.
Food or debris is on the silicone gasket.
The lid is not locked in place.
There is food debris on the float silicone
seal on the inside of the lid.
The float silicone seal on the inside of
the lid is damaged or worn-out.
Steam vent handle is not in
Sealing position.
Pressure control is failing.
Press gasket firmly into place.
Gently press the float down.
Wait for the pressure to release naturally
or turn the steam vent handle to Venting.
When pressure is fully released the lid will unlock.
Gently press the float down.
Press gasket firmly into place.
Replace the silicone gasket.
Clean the silicone gasket.
Re-position lid to lock properly in place.
Clean the float silicone seal on the inside of
the lid.
Replace the float silicone seal.
Contact customer support.
Turn the steam vent handle to Sealing.
Contact customer support.
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