When an error condition occurs with the MyCareLink
™
patient monitor, the display screen provides a four
digit code, along with an animated graphic to help patients resolve the error. These error codes indicate
action that needs to be taken with the monitor; the error codes do not refer to the patient’s implanted
heart device.
There are only four actions that a patient can take to attempt to correct a monitor error:
1. Change the location of the monitor for cellular connectivity errors.
2. Re-dock the reader for reading errors (including battery depletion issues).
3. Adjust the position of the reader for reader placement errors.
4.
Force the monitor to check the Medtronic Firmware Download Network for monitor software updates
by unplugging it from the power source, and re-plugging it in to restart the system.
If these actions do not correct the problem, or if error codes other than those listed here are displayed
on the monitor, instruct the patient to call Medtronic CareLink
™
Patient Services for assistance. The
following is a list of the most common error conditions and the appropriate steps to take to attempt to
resolve the problem.
The Medtronic MyCareLink
™
patient monitor and the Medtronic CareLink
™
network are indicated for
use in the transfer of patient data from Medtronic implantable cardiac devices. These products are not
a substitute for appropriate medical attention in the event of an emergency. Data availability and alert
notifications are subject to Internet connectivity and access, and service availability. The MyCareLink
™
patient monitor must be on and in range of the device. Alert notifications are not intended to be used as
the sole basis for making decisions about patient medical care.
1
MYCARELINK
™
PATIENT MONITOR
ERROR CODES
MyCareLink
™
Patient Monitor
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