Do you have a question about the Merlin Sonic Air and is the answer not in the manual?
Troubleshoot Bluetooth connection by ensuring no other devices are paired and clearing headphone pairing if necessary.
Ensure both headphones are fully charged before attempting to power them on.
Clean the product using a damp cloth and mild soap for maintenance.
Avoid excessive turning or twisting of cables to prevent malfunction.
Product is not submersible and may malfunction if submerged in water.
Do not open the product as it contains no user-serviceable parts and voids warranty.
Keep the unit away from strong magnetic fields to avoid interference.
Instructions for turning the headphones on, off, and entering pairing mode.
Steps for automatically pairing the earphones and connecting to a device via Bluetooth.
How to charge the earphones using the docking station and indicator lights.
Details on manufacturing defects, replacement, repair, and out-of-UAE service.
Excludes normal wear, accidents, transit damage, misuse, abuse, neglect, and disassembly.
Register online for discounts, new product info, firmware updates, and giveaways.
Visual guide to the service center location and nearby landmarks.
How to contact Merlin support via phone or email for inquiries.