1.
Before using
■Terms of Warranty
We endeavor to achieve zero claims and complaints rate with respect to product quality assurance.
Although malfunctions are a problem that comes before the warranty and even one should be
prevented, malfunctions cannot be prevented through our efforts alone. We would therefore like
to request that our customers have an understanding of the functions and specifications of
applicable products as indicated in our catalogs, instruction manuals and web site to ensure
that they are used properly under specified conditions.
Furthermore, applicable products are designed and manufactured primarily for general
industrial use.
Therefore, we would also like to request our customers to cooperate in employing a safe
design for preventing accidents, fires and the like through providing of fail-safe measures,
preventing operational errors and employing redundant safety designs.
1
Applicable products
The warranty defined below is applicable to products manufactured and sold by METROL
(
to
be referred to as the "applicable products"
)
.
2
Warranty period
The warranty for applicable products is valid for one year and three months from the original
delivery date to the location designated by the customer.
*The initial three months are assumed to be a preparation period until use of the products
following purchase.
3
Range of coverage
a.
A replacement product will be provided on an exchange basis or the malfunctioned product
will be repaired free of charge within the warranty period. If the product is or becomes
defective and that at the sole discretion of METROL, the defects due to faulty materials or
workmanship.
However, applicable products will not covered by the warranty in the case of the following
malfunctions even within the warranty period.
(
I
)
Malfunctions occurred due to use of a product in a manner that deviates from
standards, specifications, environments, usage procedures or usage precautions
described in the catalog, instruction manual or specifications.
(
II
)
Malfunctions having occurred for reasons other than those attributable to the delivered
product.
( III ) Malfunctions having occurred due to modifications or repairs made by someone else
other than the Metrol representative.
(IV) Malfunctions or damage that results from external causes outside our control which
shall include accident fire disaster, other nature disaster or other force majeure.
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