Technical Support
Most questions about backpack and its operation are answered in this guide.
To solve most problems:
· Check the solutions and procedures in this User's Guide.
· Check the README.TXT files on the backpack installation diskette.
· Contact Micro Solutions' Automated Fax Response at 815.754.4600. Auto-
mated Fax Response is available 24-hours daily. A complete catalog of
faxes and information is available. If you are calling from outside the
United States prefix the digits 011 when you are asked to enter your
country code and FAX number.
· Contact Micro Solutions' Bulletin Board Service at 815.756.9100 for trou-
bleshooting software, bulletins and driver updates.
· Visit Micro Solutions on-line at our WebSite at:
http://www.micro-solutions.com.
If your problem remains unsolved, contact Micro Solutions Technical Support
Department at 815.754.4500. Technical Support is available during normal busi-
ness hours, Monday through Friday, Central Time. Before calling, be sure to
have the following information ready:
· The version numbers of your backpack software and your operating sys-
tem (DOS, Windows or Windows 95).
· The name and model of the computer, and the eight-digit serial number
found on the bottom of your backpack drive.
· The exact wording of any error message(s) from the backpack program,
DOS, Windows or any other application producing the error message.
If possible, be at your computer when calling.
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