Microsoft 1901 User Manual

9 M1196211
Service Diagnostics/Troubleshooting Overview
• For general Surface support, visit www.support.microsoft.com
• To troubleshoot device feature/function problems or learn more about Surface Go visit
www.aka.ms/SurfaceGoHelp
• If you’d like to learn more about Windows, visit www.aka.ms/WindowsHelp
• To learn more about the accessibility features of the Surface Go, visit the online user guide at
www.aka.ms/Windows-Accessibility
Software Tools:
• How To: Update Surface device rmware and OS
• How To: Surface Tools Video
• Download: Surface drivers and rmware
• Download: Surface Diagnostic Toolkit (SDT)
• Download: Surface Data Eraser
• Download: Surface Imaging Tools
Troubleshooting Approach
The following approach should be considered when troubleshooting Surface devices:
1. Update device to latest OS/FW versions using the SDT tool.
IMPORTANT: Device updates are required as a prerequisite to all hardware replacement.
2. Verify any suspected hardware failures by setting the device in a known OS/FW version state and running SDT
to verify fault:
a. Run SDT and verify if condition persists – Refer to Software Tools section for details on SDT
i. If problem is not resolved, then re-image SSD.
ii. If re-image fails replace device per established procedures.
Component Removal and Replacement Procedures
Prior to Device Disassembly:
• Before attempting any removal or replacement, always ensure device is powered off and disconnected from a
power supply.
• Always ensure that the work surface is covered with an ESD-safe, soft, non-marring material.
• Work surfaces should be cleaned regularly to ensure debris/abrasive particles are not present.
• Check to make sure that general guidelines and ESD compliance steps are followed prior to opening device.

Microsoft 1901 Specifications

General

Device Type	Tablet
Model Number	1901
RAM	4GB
Storage	64GB eMMC
Wireless	Wi-Fi 802.11 a/b/g/n/ac
Rear Camera	8MP
Ports	USB-C, 3.5mm audio jack