Microsoft Band 2 - Page 2

 AC adapters, like those that power your phone, are generally sufficient to power your
Band.
 Try charging another device, such as your phone, from the USB port to make sure the
port is working properly.
If your Band still doesn’t charge, try Solution 1.
Solution 1: Restart your Band (two-button method)
Step
1:
Press and hold the power button and the action button on your Band at the same time.
Step
2:
After three seconds, your Band will show Turn Power off? You can power down your
Band and restart it by swiping left and tapping Yes, or you can continue to hold down
both buttons for an additional seven to eight seconds.
Step
3:
After an additional seven to eight seconds, your Band’s screen will flash red. You can
release both buttons and your Band will perform a quick restart, or you can continue to
hold down both buttons for a few more seconds.
Step
4:
Release both buttons. Your Band will now be turned off.
Step
5:
Press the power button to restart your Band.
Solution 2: Check the battery status on your Band
While it’s charging, your Band should show the percentage of remaining battery power. Here’s
how to check:
Step
1:
Connect the magnetic charging connector on the USB charging cable to the charging port
on your Band, and plug the USB end of the cable into a powered USB port or an AC
adapter.
Step
2:
Press the power button to see your Band’s current charging status.
The time, date, and battery status display against a dark background.
 If your battery is completely depleted, you might have to reset your Band’s date
and time manually.
 If you see Battery charging and the percent charge increases over 15 minutes
or more, your Band is charging correctly.