Microsoft LifeCam Cinema - Taking Pictures with LifeCam; Troubleshooting LifeCam Issues; Troubleshoot Edge Closing on Photo Device Selection; Troubleshoot Camera Not Appearing in Photo Device Menu

LifeCam Setup and Usage
2 May 2017 TIP-2014-044 3
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Taking Pictures
1. Pictures can be acquired anywhere in The Edge where you see the camera icon (e.g., items, repairs,
customers).
2. To take a picture, click the camera icon, then select Acquire. You may be prompted to select the
device. If so, select LifeCam.
3. A live preview will appear in the Microsoft LifeCam Dashboard.
4. Manipulate the item, camera, or photo box to get a clean picture.
5. When you are ready, select Acquire to take the picture.
Troubleshooting
Error/Problem
Cause
Resolution
When you click
Select Photo
Device, The
Edge closes.
Your LifeCam camera
connection with The
Edge may have been
disrupted. Frequently
the result of a
Windows upgrade.
There are three possible solutions:
• Reboot the PC.
• Go to Administrative ► Select Photo Device and choose the
correct camera.
• If this is not successful:
1. Download and unzip the file located here:
http://docs.edgeuser.com/LifecamFIX.zip.
2. Double click on it to install it.
3. Follow the prompts, always selecting the affirmative.
• Open The Edge and proceed directly to trying to acquire an
image. Do NOT go to Administrative ► Select Photo Device.
The camera
does not appear
in the Select
Photo Device
menu.
Failed installation.
1. Check the cables and/or reboot the PC.
2. Go to Administrative
► Select Photo Device and choose the
correct camera.
GDI Error.
Computer has lost
connection to the
server or shared folder
specified in
configuration.
• Go to Administrative ► Configuration ► Production
Settings and make sure the photo folder configuration is correct.
• Make sure the camera software is not open elsewhere.
Camera box
appears
distorted.
Issue with display
settings.
• Right click on your desktop and go to Display Settings. Check
the text size and make sure it is 100% and try to change the
resolution ratio.
For
miscellaneous
failures, here is
a list of things
to try.
• Open up The Edge. Go to Administrative ► Select Photo
Device, make sure the camera shows up there, and highlight it
and select OK.
• Restart the computer and then try to acquire a picture again.
• Unplug the camera and plug it back in
• Try to switch to a different USB port.
• Test the device at a different computer. Does it work there? If
so, try reinstalling the camera on the non-working device.