TROUBLESHOOTING
Picture with No Sound
If you are setting up HDTV for the first
time, verify that your TV supports the
HDTV settings in the Xbox Dashboard.
Make sure the video and audio
connectors are connected to the same
input group on the back of your TV. If
you’re using digital audio, make sure
your audio receiver is turned on and
the audio output is correctly set in the
Xbox Dashboard.
Sound with No Picture
Verify that the TV is turned on. Make
sure the audio and video connectors
are connected to the same input
group on the back of your TV. Make
sure the TV has been set to display
the input group into which the HD AV
cable video connectors are plugged.
No High Definition Output
Verify that the switch on the console
end of the AV cable is set to HDTV.
Make sure that the HDTV settings in
the Xbox Dashboard are supported by
your TV.
IF YOU NEED MORE HELP
Please go to www.xbox.com/support
or call Xbox Customer Support:
United States and Canada:
1-800-4MY-XBOX (1-800-469-9269)
TTY users: 1-866-740-XBOX
(1-866-740-9269)
Do not take your Xbox 360 console
or its peripherals to your retailer for
repair or service unless instructed to
do so by an Xbox Customer Support
representative.
Do Not Attempt Repairs
Do not attempt to take apart,
service, or modify the Xbox 360
console, power supply, or its
peripherals in any way. Doing so
could present the risk of serious
injury or death from electric
shock or fire, and it will void
your warranty.
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