• If nothing else works, you can
reset the headset by pressing and
holding the power button for two
s
econds or more. Turn off your
console and then repeat the
wireless connection steps.
Earpiece Emits No Sound
Make sure the headset is wirelessly
connected to your console. Try
adjusting the volume using the
volume controls on the headset.
O
thers Can’t Hear You
Make sure the headset is wirelessly
connected to your console and that
your headset isn’t muted (briey
press the power button to either
mute or unmute the headset).
M
ake sure that voice isn’t muted in
the Xbox Guide (go to Personal
Settings, Voice). Check your game
manual to determine whether you
need to push a button while speaking.
Chat Doesn’t Work
Make sure the headset is wirelessly
connected to your console and that
your headset isn’t muted (briey
press the power button to either
mute or unmute the headset).
Ma
ke sure your console’s Family
Settings for Xbox Live allow
communication with other gamers.
Battery Doesn’t Charge
If the headset charging cable is
connected to the headset and the
battery fails to charge, the headset’s
rst two lights will ash in sequence
(1, 1 and 2; 1, 1 and 2; and so on) to
signal an error condition.
If this occurs, the headset may be
too hot or too cold. Leave the
headset connected to the power
adapter long enough for its
temperature to settle, at which point
the battery should charge normally.
If the error condition persists and the
headset appears to be at room
temperature, call Xbox Customer
S
upport (see “If You Need
More Help”).
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