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Problem Solution
Air conditioner turns on and off
rapidly.
Dirty air lter - air restricted. Clean air lter.
Outside temperature extremely hot. Set FAN speed to a higher setting to
bring air past cooling coils more frequently.
Check for potential obstructions blocking the outdoor intake/exhaust.
Clear any obstructions.
Noise when unit is cooling.
Air movement sound. This is normal. If too loud, set to a slower FAN
setting.
Window vibration - poor installation. Refer to installation instructions or
check with installer.
Water dripping INSIDE when unit
is cooling.
Improper installation. Tilt air conditioner slightly to the outside to allow water
drainage. Refer to installation instructions - check with installer.
Water dripping OUTSIDE when
unit is cooling.
Unit removing large quantity of moisture from humid room. This is normal
during excessively humid days.
Remote sensing deactivating
prematurely (some models).
Remote control not located within range. Place remote control within
16.4 feet & 180°, radius of the front of the unit, and pointed in the general
direction of the air conditioner unit.
Remote control signal obstructed. Remove obstruction.
Room too cold. Temperature setting too low. Increase temperature setting.
Noise when unit starts.
A “da-da” sound may occur for thirty seconds when the unit is turned on
due to the compressor starting. It is normal.
Unit will not connect to
or App does not work (some
models).
For additional support and troubleshooting tips, visit the “Help” tab
within the SmartHome app.
Wireless
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