30 
 
 
 
 
11 Troubleshooting 
In general, possible trouble is classified in three kinds. One is called Starting Failure which is caused 
from an electrical defect, another is ineffective Air Conditioning caused by a defect in the refrigeration 
circuit and improper application, and the other is called the Structure Damage.   
 
TROUBLES  POSSIBLE CAUSES  SUGGEST REMEDIES 
1. Unit does not Start when 
Pressing on/off Button 
P1 Error Code  Drain the water in the bottom tray. 
In COOL mode: room 
temperature is lower than 
the set temperature 
Reset the temperature. 
2. Unit does not cool 
well 
The air filter is blocked with dust or 
animal hair 
Turn of the unit and clean the 
filter according to instructions 
Exhaust hose is not connected or is 
blocked 
Turn of the unit, disconnect the 
hose, check for blockage and   
reconnect the hose 
The unit is low on refrigerant 
Call a service technician to inspect 
the unit and top of refrigerant 
Temperature setting is too high  Decrease the set temperature 
The windows and doors in the room are 
open 
Make sure all windows and doors   
are closed 
The room area is too large    Double-check the cooling area 
There are heat sources inside the room
Remove the heat sources if   
possible 
3. The unit is noisy 
and vibrates too 
much 
The ground is not level or not flat 
enough. 
Place the unit on a flat, level   
surface 
The air filter is blocked with 
dust or animal hair 
Turn of the unit and clean the 
filter according to instructions 
4. The unit makes a 
gurgling sound 
This sound is caused by the flow of 
refrigerant inside the unit 
It is normal.