Problem solving guide
71
Problem Possible cause and remedy
The brew unit cannot be
removed.
The brew unit is not in the correct position.
If necessary, move the handle on the brew unit
back to the start position. Close the appliance
door.
Switch the coffee machine off.
Wait approx. one minute before switching on the
coffee machine.
This will initialise the brew unit motor and put it back
into the start position.
If necessary, repeat these steps.
Drink preparation is
cancelled prematurely
even though a cup or
glass is located under
the central spout.
This is not a fault.
If the opening of the cup or glass is so wide, e.g. as
with a large mug, that the cup rim sensor cannot
detect the rim, the drink is cancelled. Use a different
cup or glass, or position it in such a way that its rim
can be detected.
The coffee machine
does not switch itself
on, although the Switch
on at setting has been
activated for the timer.
The system lock has been activated.
Deactivate the system lock.
The current day of the week has not been selected.
Check the timer settings and change these if
necessary.
The machine was not used after being switched on
automatically three times in succession (holiday
mode).
Switch the machine on and dispense a drink.
You are preparing hot
water or tea and instead
of water, steam is
dispensed.
The altitude is possibly set incorrectly.
Change the altitude setting (Settings Altitude).
You can also change the temperature settings if
necessary (Parameters).
The display is hard to
see or not able to be
read.
The display brightness is set too low.
Change this setting.
The display lights up
but the coffee machine
does not heat up and no
drinks are made.
The Demo mode of the coffee machine for
showrooms has been activated.
Deactivate the Demo mode (see “Settings - Demo
mode”).
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