Problem solving guide
73
Problem Possible cause and remedy
The coffee tastes weak.
The coffee grounds in
the waste container are
sludgy and grainy.
Insufficient coffee beans are getting into the grinder
and less coffee is being brewed.
Have you used a dark roast?
This type of coffee bean is often oily. These oils can
cling to the inside of the coffee bean containers and
hinder the flow of beans.
Are you using a type of coffee with very large beans
or different sized beans?
The beans are possibly getting wedged or jammed
and forming “bean bridges”.
Clean the coffee bean containers more often if you
are using darker, more oily coffee beans.
Pull the bean containers out a little and shake
them if you are using coffee with very large beans
or different sized beans.
Trying using a different type of coffee.
Coffee is not being
dispensed from both
spouts evenly. Milk may
be sputtering when
being heated up.
Coffee deposits in the central spout are obstructing
dispensing.
Dismantle the central spout and clean the parts -
except for the stainless steel cover - in the
dishwasher.
This cleaning process should be carried out once
a week.
The consistency of the
milk froth is
unsatisfactory.
The milk temperature is too high. Good milk froth can
only be achieved with cold milk (below 10°C).
Check the temperature of the milk in the milk flask.
The milk valve is blocked and/or dirty.
Follow the instructions in “Cleaning the milk valve”.
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