Frequently asked questions
Problem Possible cause and solution
Check water intake and
empty the water container
The plumbed-water supply is not working.
Check whether the intake hose is kinked or the
water supply valve is not turned on completely.
Remove and empty the water container.
Insert the empty water container into the coffee
machine.
The following message is displayed: Please wait.
Water container filling. The water container fills up.
To turn off the plumbed-water connection, fill and
insert the water container. You can then select
Settings: Main Water| Off.
F233 The cup-rim sensor is not inserted or is incorrectly
inserted.
If the central spout is moving upward and the cup-
rim sensor is bumped, e.g., with a cup, the cup-rim
sensor loses its reference position.
Confirm the message withOK.
Reinstall the cup-rim sensor.
Cup-rim detection remains inactive and the central
spout stays in the top position until the coffee
machine is next switched on. Cup-rim detection is
reinitialized during the next switch-on operation.
F355, F357–F362 The bean system must be set up again, e.g., coffee
beans have possibly got jammed.
Open the machine door and remove both bean
containers from the coffee machine.
Close the machine door.
The bean system is set up.
Follow the instructions on the display.
F307or Remove the milk
valve and clean it
The milk valve is faulty.
Remove and clean the milk valve (see “Cleaning
and care – Removing and cleaning the milk valve”).
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