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Mitel IP480G - User Manual

Mitel IP480G
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Mitel IP480g/485g Voicemail
Quick Video
Overview
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Voicemail Overview
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Using Visual Voicemail
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Table of Contents

Other manuals for Mitel IP480G

Preview: Setting Up And Using
Setting Up And Using9 pages
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Summary

Overview

Voicemail Overview

Visual Voicemail Access

Describes visual voicemail access via phone interface, allowing message details and playback in any order using soft keys.

Traditional Voicemail Access

Explains accessing the Mitel voicemail system via dialing in, navigating through audio prompts.

Using Visual Voicemail

Interacting with Messages

Details on accessing voicemail inbox, scrolling messages, and listening via handset, headset, or speakerphone.

Replying to Messages

Instructions for replying to voicemail messages, including options to reply to sender, reply all, or add recipients.

Viewing Saved Messages

Deleting Messages

Logging in to the Voicemail System

Logging in from Another Extension

Steps to log into the voicemail system from another IP or analog phone extension within the system.

Logging in from an External Phone

Procedure for accessing the voicemail system from an external phone, requiring an access number and extension.

Changing Your Voicemail Greeting

Recording Your Name

Guide to recording and managing your spoken name within the voicemail system's mailbox options.

Recording a Personal Greeting

Instructions for recording a personalized greeting for different availability states, with options to accept, review, or re-record.

Using Message Playback Options

Menu of Message Options

Lists available options after listening to a voicemail message, such as replying, calling, forwarding, or deleting.

Using Shortcut Keys

Details shortcut key commands for common actions like rewinding, pausing, fast-forwarding, and checking envelope information.

Forwarding a Message

Replying to a Message

Summary

Overview

Voicemail Overview

Visual Voicemail Access

Describes visual voicemail access via phone interface, allowing message details and playback in any order using soft keys.

Traditional Voicemail Access

Explains accessing the Mitel voicemail system via dialing in, navigating through audio prompts.

Using Visual Voicemail

Interacting with Messages

Details on accessing voicemail inbox, scrolling messages, and listening via handset, headset, or speakerphone.

Replying to Messages

Instructions for replying to voicemail messages, including options to reply to sender, reply all, or add recipients.

Viewing Saved Messages

Deleting Messages

Logging in to the Voicemail System

Logging in from Another Extension

Steps to log into the voicemail system from another IP or analog phone extension within the system.

Logging in from an External Phone

Procedure for accessing the voicemail system from an external phone, requiring an access number and extension.

Changing Your Voicemail Greeting

Recording Your Name

Guide to recording and managing your spoken name within the voicemail system's mailbox options.

Recording a Personal Greeting

Instructions for recording a personalized greeting for different availability states, with options to accept, review, or re-record.

Using Message Playback Options

Menu of Message Options

Lists available options after listening to a voicemail message, such as replying, calling, forwarding, or deleting.

Using Shortcut Keys

Details shortcut key commands for common actions like rewinding, pausing, fast-forwarding, and checking envelope information.

Forwarding a Message

Replying to a Message

Overview

  1. Function Description
  2. Usage Features
  3. Visual Voicemail
  4. Replying to Messages in Visual Voicemail
  5. Viewing Saved Messages in Visual Voicemail
  6. Deleting Messages in Visual Voicemail
  7. Traditional Voicemail System (Audio Prompts)
  8. Maintenance Features
  9. Changing Your Voicemail Greeting

The Mitel IP480g/485g Voicemail system is designed to provide users with efficient and flexible ways to manage their voice messages, primarily through the Mitel 400 series SIP-based IP phones (IP480g and IP485g models). These phones are characterized by their superior sound quality on both handset and speakerphone, multiple line appearances, ergonomic design, easy-to-read display, and convenient access to features like voicemail, directories, and conferencing. The voicemail system offers two main methods for message management: Visual Voicemail and a traditional audio-prompt-based system.

Function Description

The core function of the Mitel IP480g/485g Voicemail is to store and allow retrieval of voice messages. When new messages arrive, a blinking red light on the upper right corner of the phone and a voicemail icon on the display screen alert the user. The system facilitates listening to, replying to, forwarding, saving, and deleting messages. It also allows for personalization of greetings and names.

Usage Features

Visual Voicemail:

Visual voicemail provides an intuitive interface on the phone's display, allowing users to interact with messages without relying solely on audio prompts. This method displays key information at a glance, including the sender's name and phone number, and the date or time the message was left. Unheard messages are typically displayed in black text, while listened messages appear in gray. Users can customize the display order to show either the most recent or oldest messages first.

  • Accessing Visual Voicemail: To access, users press the "Voicemail" button and enter their voicemail password. The voicemail inbox is then displayed.
  • Navigating Messages: The ▲ and ▼ navigation keys allow users to scroll through messages.
  • Listening to Messages: Users can choose to listen via the handset (by picking it up), a headset (by pressing the '?' button or taking a wireless headset off-hook), or the speakerphone (default).
  • Interacting During Playback: While a message is playing, a progress indicator shows the current point. Soft keys provide options to "Play," "Pause," "Skip back" (rewind a few seconds), "Skip Fwd" (move a few seconds ahead), and "Stop" playback.
  • Managing Messages:
    • Deleting: Press the "Delete" soft key.
    • Calling Back: Press the "Call back" soft key to return the call to the sender.
    • Saving: Press the "More" soft key, then "Save" soft key.
    • Viewing Details: Press the "More" soft key, then "Open" soft key to see details like the subject line or sender's email address.
    • Exiting: Press the "Exit" soft key when finished.

Replying to Messages in Visual Voicemail:

  • Initiating a Reply: After accessing the voicemail inbox, press the "More" soft key twice.
  • Reply Options:
    • Reply to Sender Only: Press the "Reply" soft key.
    • Reply All: Press the "More" soft key, then "Reply All" soft key. This opens the "Compose Voicemail" page.
  • Adding Recipients (for Reply All):
    • Press the "To..." soft key.
    • Use ▼ and ▲ navigation keys to scroll through the Directory and "Select" recipients.
    • Press "List" to verify recipients. Users can "Deselect" unwanted names or return to the "Directory" to add more.
    • Press "Back" to return to the "Compose Voicemail" page.
  • Changing Subject:
    • Scroll to "Subject" using ▼, then press "Edit."
    • Use "Clear" to delete all text or "Backspace" for individual characters.
    • Toggle text-entry modes with "1 -> aA" and use the keypad to enter text.
    • Press "Back" when satisfied.
  • Marking Messages:
    • Urgent: Scroll to "Urgent" with ▼, then "Toggle."
    • Private: Scroll to "Private" with ▼, then "Toggle."
  • Return Receipt: Scroll to "Return Receipt" with ▼, then "Toggle" to receive a notification when the recipient listens.
  • Include Original Message: Scroll to "Include Original" with ▼, then "Toggle."
  • Recording Reply: Press "Start," record, then "Stop."
  • Sending: Press "Send."
  • Exiting: Press "Exit."

Viewing Saved Messages in Visual Voicemail:

  • Access voicemail, enter password.
  • Press "More" soft key, then "Saved" soft key.
  • Use ▲ and ▼ to navigate saved messages.
  • Actions on Saved Messages:
    • Details: "Open" soft key.
    • Delete: "Delete" soft key.
    • Play: "More" soft key twice, then "Play" soft key.
    • Call Back: "More" soft key twice, then "Call Back" soft key.
    • Move to Inbox: "More" soft key twice, then "To inbox" soft key.
    • Exit: "Exit" soft key.

Deleting Messages in Visual Voicemail:

  • From Inbox: Access voicemail, navigate to message with ▲ and ▼, then press "Delete."
  • Saved Messages: Access voicemail, "More" soft key, "Saved" soft key, navigate to message, then "Delete."
  • Repeat for multiple deletions. "Exit" when finished.

Traditional Voicemail System (Audio Prompts):

This system is navigated by dialing into the voicemail system and following audio prompts. A steadily flashing red light indicates unheard messages.

  • Logging In:

    • From Own Extension: Press # (on-hook or off-hook with dial tone) or the "Voicemail" button (and "Call VM" soft key on IP480/480g/485g). Enter password, then #.
    • From Another Extension: Press # (on-hook or off-hook) or "Voicemail" button (and "Call VM" soft key). At password prompt, press #, enter extension, then password, then #.
    • From External Phone: Dial voicemail access number. At prompt, press #, dial extension, enter password, then #.

  • Listening to, Replaying, Saving, and Deleting Messages:

    • Log in to voicemail.
    • Press 1 to listen to new messages.
    • During playback, press 1 to replay, 2 to save, 3 to delete.

  • Forwarding a Message:

    • Log in, press 1 to listen to new messages.
    • After listening to the message, press 4.
    • Record a prefacing remark. Options: # to accept, 1 to review, 2 to rerecord, * to cancel.

  • Replying to a Message:

    • Log in, press 1 to listen to new messages.
    • After listening to the message, press 5.
    • Options: 1 for voice message reply, 2 for call back reply, 3 for reply all with voice message, * to return to previous menu.

  • Menu of Message Options (after listening):

    • 1: Previous message.
    • 2: Reply to ShoreTel voicemail message.
    • 3: Call sender.
    • 4: Replay message.
    • 5: Hear envelope information (day, date, time).
    • 6: Forward message to Mitel voicemail box.
    • 7: Delete message.
    • 8: Next message.
    • 9: Save message.
    • *: Return to previous message.
    • 0: Skip to end of message.
    • #: Skip envelope information for next message.

  • Shortcut Keys (during listening):

    • 6: Hear envelope information (time, date, sender's name).
    • 7: Rewind several seconds.
    • 8: Pause message.
    • 9: Fast forward several seconds.
    • #: Continue to next message.
    • 0: Hear additional options.

Maintenance Features

Changing Your Voicemail Greeting:

  • Recording Your Name:
    • Log in to voicemail.
    • From Main Menu, press 7 (mailbox options), then 6.
    • Record name, then press #.
    • Options: # to accept, 1 to review, 2 to rerecord, 3 to delete, * to cancel.
  • Recording a Personal Greeting:
    • Log in to voicemail.
    • Press 7 (mailbox options), then 1 (record personal greeting).
    • Record greeting at the tone, then press #.
    • Options: # to accept, 1 to review, 2 to rerecord, * to cancel.

The Mitel IP480g/485g Voicemail system provides a comprehensive and user-friendly experience for managing voice communications, catering to both visual and traditional audio-based preferences.

Mitel IP480G Specifications

General IconGeneral
ModelIP480G
VoicemailYes
Power over Ethernet (PoE)Yes
Headset PortYes
SpeakerphoneYes
TypeIP Phone
DisplayGraphical LCD
Ethernet Ports2

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