12
Symptom Probable Cause(s) Recommended Action(s)
Cannot operate monitor using
smart phone.
1. Smart phone is not connected to internet.
In smart phone ensure connection to internet through cell or
“Wi-Fi”.
2. Home “Wi-Fi” is OFF.
Ensure home “Wi-Fi” is operating properly.
3. Monitor has not been connected to “Wi-Fi”.
Follow setup instructions in the app.
4. Weak “Wi-Fi” signal.
Move router closer to monitor or add “Wi-Fi” extender near
monitor.
Monitor can not see home “Wi-
Fi” (“Wi-Fi” signal lost)
1. Home “Wi-Fi” name changed or monitor not on same
network as home “Wi-Fi”.
Check home “Wi-Fi” name is proper. Restart “Wi-Fi” and recon-
nect monitor.
2. Changed home “Wi-Fi” password.
Reconnect in app.
3. Home “Wi-Fi” lost power or disconnected.
RESTART home “Wi-Fi” (base station)
4. Weak home “Wi-Fi” signal at monitor location.
Consider adding “Wi-Fi” extender near monitor.
5. Monitor has not been setup.
Follow instructions in app on smart phone to connect monitor.
6. Needs network reset.
Perform Network Reset by following these instructions: While
device is plugged in, hold down the reset button on the front
of the monitor for 3 seconds until you hear a total of 3 beeps.
You will hear one beep immediately and then two beeps a few
seconds later. Network settings have been reset and you can
follow instructions in app to restart setup process.
Cannot download app to smart
phone
1. Smart phone is not a supported operating system
version.
Upgrade smart phone to a supported operating system.
2. Smart phone memory is full.
Clear items off smart phone to free up memory. Download app.
App does not open.
1. App did not update properly from the Apple® App Store
or Google® Play Store.
Follow instructions in app on smart phones to setup user
account and synchronize smart phone with monitor. If needed,
delete the app from your smart phone and reinstall.
Slow App Response.
1. Weak internet connection at smart phone location.
Consider adding “Wi-Fi” extender near desired use location of
smart phone.
Monitor Malfunction.
1. Startup process not functioning.
Repeat monitor startup process. System Restart Procedure:
Unplug monitor from outlet and battery from monitor, wait 10
seconds, then replace battery and re-plug monitor into outlet.
TROUBLESHOOTING
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