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5. COMPLAINT
5.1 WHAT DOES THE RIGHT OF COMPLAINT INCLUDE?
• This time-limited right to complain applies to all Momas electric bicycles 24 months after purchase and covers all electronic
parts (display, charger and main board) in the event of a production fault. Engine: 24 months or 4000 km (whichever occurs
rst). Battery: 12 months.
• This applies only to the original purchaser and is not transferable on resale or rental.
• Careless use, abuse, neglect, rental, impact, heat, moisture damage, improper installation with self-repair, punctures, road salt,
poor maintenance or modications to the e-bike. No external inuences are covered
• Inadequate maintenance, improper charging, improper storage, improper use, i.e. exceeding weight, height and/or age res-
trictions, driving on stairs, against walls or curbs, other types of extreme sports, etc.
• Accident, crash, running over objects, racing, re, that the e-bike has been under water, in water with high pressure, cold,
earthquake, fall, oxidation or chemical corrosion. Water damage is not covered by complaints unless there is a manufacturing
defect
• Using the bike when the display does not show speed. (If the bike is used without cruise control)
• That the product has been tampered with and is delivered without original parts
• Errors caused by other equipment
• Incorrect packaging or incorrect handling when returning to retailer
• Modication - use of third party product not purchased from retailer
WEAR PARTS - DEFINITION
Consumable parts include light bulbs, brake pads, brake/gear cable, brake discs, chain, chain tensioner, drive, bearings, tires,
gears, pedal, crank arm, ball bearing (steering wheel), etc.
5.3 COMPLAINT AND SERVICE REQUESTS
We refer you to your supplier for complaints and service requests.
5.2 WHAT IS NOT COVERED?
Damage to the product caused by:
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