Notice: If the above FAQ can not solve your problems and need maintenance, please
contact the supplier or after sales service center. Please do not disassemble the machine
to maintain by yourself.
FAQ
support@mooka.co
- 09 -
No working
Coming out
nasty smell
The reminder of
replacing filter is sitll
flashing after user have
replaced a new one.
SITUATION
Poor performance
REASON
● Is it plugged into a power socket? Is there a power outage?
● Is the home leakage switch or fuse cut off?
● Is there any dust in the surface of pre-filter?
● Is there any obstacle blocking the air inlet/outlet.
● It is the normal phenomenon that the machine emits the smell
of plastic for the first time.
The machine will emit nasty smell if the filter is dusty, so in this
situation, please clean or replace the filter.
● If the burning smell emits from the machine, please unplug the
power socket and contact with buyer or customer service.
● Please press the power button for 7s to reset the machine
and the life counter of the filter will start.
Significant noise
● Is there anything stuck on the fan in the air outlet?
● Is the machine tilted?
● Please set a lower grade of wind speed if the noise is too loud ,
or set low grade of wind speed when using in bedroom at night.
● Is the filter replacing indicator keep flashing?
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