TV
STAND, 59" | 16
Frequently
Asked Questions
1. What should I do if my product received is incomplete?
products are flat packed and come in separate boxes. Once your order has dispatched and
been sent with Fedex, you will receive an email with tracking information. Please note that
Fedex may deliver your boxes in separate deliveries. Kindly follow the tracking information,
allowing all boxes to be received before starting assembly. If you need further assistance on
deliveries tracking, feel free to reach out to us
2. What should I do if my shipment is damaged or products received are
defective?
We’re sorry to hear that! Please email us and provide a detailed description of the damage, as
well as photos (or videos, where appropriate) showing the damage. We will do our best to
resolve the issue as soon as possible.
3. Can replacement parts be ordered?
Yes. Simply write to our customer service team, let us know your order ID and we will be happy
to assist further.
4. Who do I contact for repair queries?
You may write to us specifying your queries and we will be able to assist you further.
5. What warranty do you offer for your products?
You’ll just need to submit your warranty registration upon receiving product at
warranty/register. You may provide your order ID or upload your order confirmation page as
your proof of purchase. More details can be found in Warranty section.
6. How do I claim my warranty?
Easy! Just email us and provide a detailed description of the fault as well as photos.
7. What should I do if I want to return the product?
We offer a 30-day return policy upon product received. To initiate a return request, please
contact our customer service team with your reason of returning so we can facilitate the
request and assist you further. For more details on the return policy, please refer to Return
section
.
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