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18. Help
Unable to find the device during product set-up
• Check that the AC power adaptor is securely plugged into the base and
AC power outlet.
• Check that the Ethernet cable is securely plugged into the router.
• Check that the smartphone is connected to the same Wi-Fi network as
your router.
• Reset the Motorola AX device by removing the batteries from the handset
and pressing the RESET button on the base. Wait for around 15 seconds
before connecting it again. Allow up to one minute for the handset and
base to synchronize.
• If these suggestions do not help, try to reset your base from the handset
by selecting
Base Reset
from
Advanced Settings
menu, please refer to the full
User Guide Advanced Settings section.
Phone does not work
• Check that the AC power adaptor is securely plugged into the base and
AC power outlet.
• Check that the batteries are inserted correctly in the handset and that
the handset is switched on. Use only approved rechargeable batteries
supplied.
• Check that telephone line cord is firmly plugged into the base socket
and the telephone wall jack. Use only the supplied telephone line cord
or ensure that the pin connections are correct when using an existing
telephone line cord.
• Check with your telephone network provider for network issues.
• Reset the Motorola AX device by removing the batteries from the handset
and pressing the RESET button on the base. Wait for around 15 seconds
before connecting it again. Allow up to one minute for the handset and
base to synchronize.
• Move the handset and/or base away from other electrical appliances or
metal objects and try again.
• Check that you are not too far from the base.
No dial tone
• Refer to Phone does not work section above.
• If these suggestions do not help, disconnect the telephone line cord
and connect the telephone line cord to another telephone to check
that the telephone line cord is not faulty.
• If there is still no dial tone, try another telephone wall jack as the
wiring to the current telephone wall jack may be faulty.
Unable to make landline calls
• Refer to No dial tone section above.
• Check that you have dial tone.
• Check that the telephone is set to the correct dial mode.
• Check that the line is not in use and that there is no ongoing Alexa
session on another handset.
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