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service and repairs
messages: “enter special code,” 
“SIM locked - contact service provider,” 
“subsidy password”
Question:
 What do these messages mean?
Answer: 
You might see this message if you have an 
incorrect SIM card or if you have incorrectly entered your 
code five times. You will have to enter it correctly. Contact 
your service provider, if necessary. You might need to replace 
your SIM card.
keypad does not respond
Question: 
My display is dark and the keypad doesn’t 
respond. Why not?
Answer: 
The keypad could be automatically locked. To check 
this, please unlock your keypad by pressing 
M
 and 
*
.
If you would not like this feature enabled on your phone, 
please go to 
M
 > 
Settings
 > 
Security
 > 
Auto Key Lock
, to disable the 
auto keypad lock function or change the timers associated 
with it. If you disable this feature, you can still manually lock 
and unlock the keypad by pressing 
M
 and 
*
.