Protect
•
Pattern
: Draw a pattern to unlock.
•
PIN
: Enter four to sixteen digits to unlock.
•
Password
: enter four to sixteen letters, digits, or
symbols to unlock.
To change when your touchscreen goes to sleep, see
“Power key”.
Note: You can make emergency calls on a locked
smartphone (see “Emergency calls”). A locked
smartphone still rings, but you need to unlock it to
answer.
Can’t unlock?
Face unlock: If your smartphone doesn’t recognize your
face, you’ll be prompted to enter your backup pattern or
PIN code to unlock it.
Pattern, PIN, or password: If you forget your pattern,
PIN, or password, you can enter your Google™ account
email and password to unlock the smartphone.
If you don’t have a Google™ account on your
smartphone, contact Verizon Wireless to have your
device factory reset.
Warning: A factory reset will delete all data on your
smartphone.
SIM lock
Caution: If you enter an incorrect SIM PIN code three
times, your smartphone locks your SIM card and asks for
your PIN unlock code. Contact Verizon Wireless for your
PIN unlock code.
To set a SIM card PIN that you must enter when you turn
on your smartphone:
Find it: Tap Apps >
Settings
>
Security & Screen
Lock
>
Set up SIM card lock
>
Lock SIM card
To set your SIM PIN, enter a 4-digit code. To change your
code, choose
Change SIM PIN
.
Encrypt your smartphone
Caution: If you forget your encryption code, you cannot
recover the data stored on your smartphone or memory
card. Encrypting your files can take an hour or more.
Leave your smartphone plugged in, and be careful not to
interrupt the process.
Encryption protects the accounts, settings, apps, and
files on your smartphone, so that people cannot access
them if your smartphone is stolen.
To encrypt your smartphone and require a PIN or
password whenever you turn on your smartphone:
Find it: Tap Apps >
Settings
>
Security & Screen
Lock
>
Encrypt phone
Protect
Quick start: Protect
Screen lock
SIM lock
Encrypt your smartphone
Backup & restore
Reset
To Next Page
Loading...
Need help?
General
