Motorola Moto e Troubleshooting Guide

TROUBLESHOOTING GUIDE
Reset the Moto E (4th Gen)
How do I reset my Moto E (4th Gen)
In the unlikely event that your device becomes unresponsive, frozen, blank or black screen, or will not
respond to the power button, you can perform a force restart on the device by removing the battery
and re-inseringt it again.
Factory Data Reset is a tool used to remove everything that was imported, added or installed on
the device. Keep in mind, when using this feature everything is deleted.
To reset the device:
1. Touch
2. Touch Settings
3. Scroll down and touch Backup & reset
Note: Please unselect the Automatic restore option.
4. Touch Factory Data Reset
5. Touch Reset Phone
Tip: After power up we recommend you do NOT enter a Gmail account. This will ensure
applications are not automatically downloaded. (Note: You will be able to enter your Gmail
account later and reinstall your applications).
External Reset
If you are unable to access the phone's menu to perform the standard reset you can attempt an
external factory reset.
Warning: Before proceeding with an External Reset ensure you know your Gmail address and
password. If you don’t know the Gmail address and password, visit www.gmail.com > “Need
help?”.
Once you have reset your password you will need to wait for approximately 24 hours before

Motorola Moto e Specifications

General

Display diagonal	4.3 \
Touch technology	Multi-touch
Touchscreen type	Capacitive
Display resolution	540 x 960 pixels
ROM capacity	4096 MB
Processor cores	2
Processor model	200
Processor family	Qualcomm Snapdragon
Processor frequency	1.2 GHz
Processor architecture	ARM Cortex-A7
RAM capacity	1 GB
Compatible memory cards	MicroSD (TransFlash)
Maximum memory card size	32 GB
Internal storage capacity	- GB
Auto focus	-
Rear camera type	Single camera
Rear camera resolution (numeric)	5 MP
2G standards	EDGE, GPRS, GSM
3G standards	HSPA+, UMTS
SIM card type	MicroSIM
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version	4.0
3G bands supported	850, 900, 1900, 2100 MHz
SIM card capability	Dual SIM
2G bands (primary SIM)	800, 850, 900, 1800, 1900 MHz
Mobile network generation	3G
USB connector type	Micro-USB B
Headphone connectivity	3.5 mm
Form factor	Bar
Product color	White
Platform	Android
App distribution platform	Google Play
Operating system installed	Android 4.4
Audio formats supported	AAC, AAC+, AMR-NB, AMR-WB, eAAC+, FLAC, MIDI, MP3, OGG, PCM
Image formats supported	JPG
Video formats supported	DIVX, H.263, H.264, MP4, WMV
Multimedia Messaging Service (MMS)	Multimedia Messaging Service (MMS) is a standard way to send messages that include multimedia content to and from a mobile phone over a cellular network
Talk time (3G)	- h
Battery capacity	1980 mAh

Weight and Dimensions

Depth	12.3 mm
Width	64.8 mm
Height	124.8 mm
Weight	142 g