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Motorola Moto e Troubleshooting Guide

Motorola Moto e
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TROUBLESHOOTING GUIDE
Reset the Moto E (4th Gen)
How do I reset my Moto E (4th Gen)
In the unlikely event that your device becomes unresponsive, frozen, blank or black screen, or will not
respond to the power button, you can perform a force restart on the device by removing the battery
and re-inseringt it again.
Factory Data Reset is a tool used to remove everything that was imported, added or installed on
the device. Keep in mind, when using this feature everything is deleted.
To reset the device:
1. Touch
2. Touch Settings
3. Scroll down and touch Backup & reset
Note: Please unselect the Automatic restore option.
4. Touch Factory Data Reset
5. Touch Reset Phone
Tip: After power up we recommend you do NOT enter a Gmail account. This will ensure
applications are not automatically downloaded. (Note: You will be able to enter your Gmail
account later and reinstall your applications).
External Reset
If you are unable to access the phone's menu to perform the standard reset you can attempt an
external factory reset.
Warning: Before proceeding with an External Reset ensure you know your Gmail address and
password. If you don’t know the Gmail address and password, visit www.gmail.com > “Need
help?”.
Once you have reset your password you will need to wait for approximately 24 hours before

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Motorola Moto e Specifications

General IconGeneral
Display diagonal4.3 \
Touch technologyMulti-touch
Touchscreen typeCapacitive
Display resolution540 x 960 pixels
ROM capacity4096 MB
Processor cores2
Processor model200
Processor familyQualcomm Snapdragon
Processor frequency1.2 GHz
Processor architectureARM Cortex-A7
RAM capacity1 GB
Compatible memory cardsMicroSD (TransFlash)
Maximum memory card size32 GB
Internal storage capacity- GB
Auto focus-
Rear camera typeSingle camera
Rear camera resolution (numeric)5 MP
2G standardsEDGE, GPRS, GSM
3G standardsHSPA+, UMTS
SIM card typeMicroSIM
Wi-Fi standards802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version4.0
3G bands supported850, 900, 1900, 2100 MHz
SIM card capabilityDual SIM
2G bands (primary SIM)800, 850, 900, 1800, 1900 MHz
Mobile network generation3G
USB connector typeMicro-USB B
Headphone connectivity3.5 mm
Form factorBar
Product colorWhite
PlatformAndroid
App distribution platformGoogle Play
Operating system installedAndroid 4.4
Audio formats supportedAAC, AAC+, AMR-NB, AMR-WB, eAAC+, FLAC, MIDI, MP3, OGG, PCM
Image formats supportedJPG
Video formats supportedDIVX, H.263, H.264, MP4, WMV
Multimedia Messaging Service (MMS)Multimedia Messaging Service (MMS) is a standard way to send messages that include multimedia content to and from a mobile phone over a cellular network
Talk time (3G)- h
Battery capacity1980 mAh
Weight and Dimensions IconWeight and Dimensions
Depth12.3 mm
Width64.8 mm
Height124.8 mm
Weight142 g

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