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Motorola moto g20 User Manual

Motorola moto g20
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User Guide

Table of Contents

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Motorola moto g20 Specifications

General IconGeneral
Panel typeTFT-LCD
Screen shapeFlat
Pixel density269 ppi
Display diagonal6.5 \
Display resolution720 x 1600 pixels
Native aspect ratio20:9
Maximum refresh rate90 Hz
Color nameBreeze Blue
Form factorBar
Product colorBlue
International Protection (IP) codeIP52
Processor cores8
Processor familyUnisoc
Processor frequency1.8 GHz
PlatformAndroid
Virtual assistantGoogle Assistant
Operating system installedAndroid 11
Battery capacity5000 mAh
Standby time (3G)- h
Continuous navigation18 h
Continuous audio playback time122 h
Continuous video playback time12 h
RAM capacity4 GB
Compatible memory cardsMicroSD (TransFlash)
Maximum memory card size256 GB
Internal storage capacity64 GB
Flash typeLED
Rear camera typeQuad camera
Front camera typeSingle camera
Rear camera pixel size1.6 µm
Rear camera aperture number1.7
Third rear camera pixel size1.75 µm
Second rear camera pixel size1.12 µm
Rear camera resolution (numeric)48 MP
Front camera resolution (numeric)13 MP
Third rear camera aperture number2.4
Second rear camera aperture number2.2
Third rear camera resolution (numeric)2 MP
Second rear camera resolution (numeric)8 MP
Second rear camera field of view (FOV) angle118 °
4G standardLTE
3G standardsHSPA+, UMTS, WCDMA
SIM card typeNanoSIM
Wi-Fi standards802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Bluetooth version5.0
SIM card capabilityHybrid Dual SIM
Mobile network generation4G
Subscription type-
USB version2.0
USB connector typeUSB Type-C
Headphone connectivity3.5 mm
Graphics cardMali-G52
Weight and Dimensions IconWeight and Dimensions
Depth8.89 mm
Width75.85 mm
Height164.96 mm
Weight200 g

Summary

About your hardware

Care for your phone

Insert and remove SIM and SD cards

Insert or replace cards

Step-by-step instructions for inserting or removing SIM and SD cards.

Insert and remove SIM and SD cards (Continued)

Fix a problem

Troubleshooting steps for SIM card and SD card issues.

Copy data from old phone

Copy data from iPhone

Instructions to transfer data from an iPhone using Google Drive.

Copy data from Android phone

Instructions to transfer data from an Android phone during setup.

Copy data from old phone (Continued)

Manage dual SIMs

Set up voicemail

Set up email

Set up personal email

Steps to configure personal email accounts (Gmail and others).

Prepare for emergencies

Set up emergency information

How to add emergency contact and medical details for first responders.

Learn the basics

About your home screen

Explanation of the phone's home screen layout and elements.

Learn the basics (Continued)

Navigation

Explanation of gesture or button navigation methods.

Learn the basics : New to Android?

Protect your phone

Steps to secure the phone with screen locks and other features.

Learn the basics : New to Android? (Continued)

Manage cellular data

Understanding and managing cellular data usage.

Learn gestures

Learn the basics : Get around on your phone

Move between apps and screens

Options for navigating between apps and screens using gestures or buttons.

Learn the basics : Get around on your phone (Continued)

Use quick settings

How to access and adjust quick settings for frequently used toggles.

Turn screen off and on

Adjust volumes

Learn the basics : Frequently used tools

Control phone with your voice

Using Google Assistant for voice commands and queries.

Learn the basics : Frequently used tools (Continued)

Get directions to a location

Using voice commands or widgets to get navigation directions.

Set or delete alarms

How to set, adjust, and delete alarms using the Clock app.

Manage time spent on your phone

Personalize your phone : Sounds (Continued)

Avoid interruptions with Do Not Disturb

How to quickly turn Do Not Disturb on/off and configure its settings.

Other settings : Apps & notifications

Other settings : Apps & notifications (Continued)

Apps : Manage your apps

Install or update apps

How to download apps from the Play Store and other sources.

Apps : Manage your apps (Continued)

Manage or delete apps

How to organize, control permissions, and delete apps.

Apps : Search and browse

Search the web

How to search the web using Google Assistant or the search widget.

Apps : Search and browse (Continued)

Apps : Text messaging

Apps : Text messaging (Continued)

Send text message

Steps for sending text messages, including attachments and shortcuts.

Apps : Email

Apps : Clock app

Set alarms

How to set alarms by touch or voice command.

Calls, contacts, voicemail : Phone calls

Calls, contacts, voicemail : Phone calls (Continued)

Make calls

Various methods to make phone calls, including direct dial and voice commands.

Calls, contacts, voicemail : Contacts

Calls, contacts, voicemail : Contacts (Continued)

Calls, contacts, voicemail : Voicemail

Photos and videos

Photos and videos (Continued)

Battery

Charge phone

How to charge the phone using a charger or computer.

Extend battery life

Tips and settings to conserve battery power and extend battery life.

Battery (Continued)

Storage

Storage (Continued)

Network and internet

Connect to Wi-Fi networks

How to turn on Wi-Fi, search for networks, and connect.

Network and internet (Continued)

Control data usage

How to manage mobile data usage, set warnings, and limits.

Share your internet connection

How to share the phone's internet via Wi-Fi hotspot, USB, or Bluetooth tethering.

Connected devices

Connect with Bluetooth™

How to turn Bluetooth on/off and pair with Bluetooth devices.

Connected devices (Continued)

Transfer files between phone and computer (USB)

How to transfer files between the phone and computer using a USB cable.

Make contactless payments

How to set up and use NFC for contactless payments.

Other settings : Security : Lock and unlock phone

Other settings : Security

Screen lock options

Overview of screen lock types (pattern, PIN, password, Swipe) and Smart Lock.

Fingerprint sensor

How to use the fingerprint sensor for unlocking and authentication.

Other settings : Security : Lock and unlock phone (Continued)

Set screen lock

How to set up a pattern, PIN, or password to lock the screen.

Other settings : Accounts

Other settings : Accounts (Continued)

Other settings : About phone

Record your IMEI number

How to find and record the phone's IMEI number for warranty or theft purposes.

Fix a problem : Hardware issues

Phone is slow or unstable

Troubleshooting steps for phone performance issues like slowness or freezing.

Fix a problem : Hardware issues (Continued)

Phone restarts or crashes

Troubleshooting steps for phones that randomly reboot or shut down.

Screen is frozen or won't respond

Steps to resolve issues where the screen is unresponsive or stuck.

Phone won't turn on

Troubleshooting steps for when the phone fails to start or display anything.

Fix a problem : Call and SIM issues

Problems making/receiving calls

Troubleshooting steps for issues with making or receiving phone calls.

No signal

Steps to resolve issues related to poor or no cellular signal.

Fix a problem : Call and SIM issues (Continued)

Have signal, but can’t make calls

Troubleshooting for making calls when there is a signal but calls fail.

Phone doesn’t ring or ring loud enough

Steps to fix issues with the phone not ringing or having low ring volume.

Fix a problem : Battery issues

Charging problems

Troubleshooting steps for issues related to charging the phone.

Battery drains too fast

Understanding factors affecting battery life and how usage impacts it.

Fix a problem : Battery issues (Continued)

If your battery is draining faster than expected

Simple steps like rebooting and charging to address fast battery drain.

Fix a problem : Bluetooth, Wi-Fi, USB issues

Bluetooth problems

Troubleshooting steps for common Bluetooth connection issues.

Fix a problem : Bluetooth, Wi-Fi, USB issues (Continued)

Wi-Fi problems

Troubleshooting steps for issues connecting to Wi-Fi networks.

Hotspot problems

Troubleshooting steps for connecting devices to the phone's Wi-Fi hotspot.

Connection drops

Steps to resolve issues where Wi-Fi or Bluetooth connections drop.

Can't transfer files or connect to computer

Troubleshooting steps for issues when connecting the phone to a computer via USB.

Fix a problem : Account and sign-in issues

Forgot unlock code

Steps to take if the PIN, pattern, or password for screen unlock is forgotten.

Can't sign in to Google

Troubleshooting steps for problems signing into a Google account.

Account sync issues

How to resolve problems with app data synchronization across devices.

Fix a problem : App issues

App crashes, won’t open, or isn’t working

Troubleshooting steps for apps that are not functioning correctly.

Fix a problem : App issues (Continued)

Camera problems

Troubleshooting steps for common camera issues like blurry photos or app errors.

Messaging problems

Troubleshooting steps for issues with sending/receiving messages or notifications.

Fix a problem : Maintenance procedures

Update Android software

How to check for and install Android operating system updates.

Reset Wi-Fi, cellular data, and Bluetooth

How to reset network settings to resolve connectivity problems.

Fix a problem : Maintenance procedures (Continued)

Reset phone

What a factory reset does and the steps to perform it.

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