4. If the problem persists, follow the steps below for specific problems. After each troubleshooting step,
check to see if your issue is fixed.
Red ! on text message
If you see , your text message was not sent.
1. Check your signal strength:
•
Weak signal from your cellular provider is a common cause of unsent messages. In the status bar,
see how many bars your network connection has. If you see only one or two bars, change locations
to improve your signal strength, particularly if you are indoors.
2. Open the conversation and resend the message.
Can't hear notifications
1. Adjust your notification settings.
2. If you're using a 3rd party launcher, try switching back to the Moto launcher. If this fixes the issue, then
find an alternative launcher to use.
Can't send or receive messages
1. Change your preferred network to Global.
2. If you recently switched from iPhone and are having trouble sending messages to or receiving them
from an iPhone, your phone number may still be associated with iMessage. You need to deregister your
account.
3. Contact your carrier.
Can't send or receive pictures or videos
Your data plan must support MMS (multimedia messaging) and cellular data must be on.
Messages app stopped
1. Check that you have not disabled permissions for the Messages app. If any permissions are turned off,
turn them on and try using the app again.
2. Force stop the app. This completely shuts down the app, including any background services that may be
causing your issue.
3. Uninstall any recent app updates.
Touch & hold , then touch App info > > Uninstall updates.
4. Clear the app’s cache. This frees up space by removing temporary files.
5. Reset the phone.
Keyboard not working
If your keyboard has problems, like a missing spacebar:
1. Check for updates to your keyboard app.
2. Turn your phone off and then on again.
Fix a problem : App issues
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