Moto X Pure Edition/Moto X Style
Baseband TROUBLESHOOTING GUIDES
MOTOROLA CONFIDENTIAL
“No Audio” Complaints (For non-user SW)
• The CQA apk can be used to verify a MIC paths with top speaker. Under the “Audio” menu, select
“Mic Loopback”.
– The “PRIMARY MIC” setting loops 1
st
MIC to the top speaker in earpiece mode.
– The “SECONDARY MIC” setting loops 2
nd
MIC to the top speaker in earpiece mode.
– The “TERTIARY MIC” setting loops 3
rd
MIC to the top speaker in earpiece mode.
– The “MIC 4” setting loops 4
th
MIC to the top speaker in earpiece mode.
– The “HEADSET MIC” setting loops headset MIC to the wire headset speakers.
• If both of those are not function, Top speaker path may be damaged. In the “Audio” menu of the CQA
apk, select “Ear Speaker” and then “Play Harvard speech pattern”.
• The loudspeakers can be tested by selecting “Loudspeaker” under the “Audio” menu. Music should
start playing.
• The headset audio can by tested by first plugging in a headset with a microphone and then selecting
“Mic Loopback”. The headset microphone’s audio should be heard through the headset.
• Headset detection can be verified by selecting “Headset Info” under the CQA apk “Headset” menu.
Information about whether a headset is plugged in and the headset type should be displayed.
Headset “SEND/END” button press detection status should be displayed as well.
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