5
Service by
enhancing the
customer
experience
Enhance the customer experience by ensuring they are comfortable
with their new purchase.
Demo the following items:
• Transferring and/or playing a music file
• Bluetooth stereo headset pairing
• Using the camera and video function
• Checking an e-mail account
Help the customer setup the following items
• myFaves
• Optional Bluetooth Headset
Additional Support:
• Explain the Napster To Go 30-day free trial offer, and explain
that T-Mobile Udoes notU provide technical support for this service.
• Point out the user’s guide and the get started poster included in
the box.
• Help the customer register on T-Mobile.com and point them to
the “Support for my Phone” link where they can find tips and
tricks, downloads and other helpful information.
Onboarding Checklist
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