1. Why does my gimbal
automatically enters sleep
mode after a short while of
usage?
1. Make sure you've installed your phone and check
whether the mobile phone is well balanced. Serious
unbalance will cause motor overload and goes to
sleep to protect it.
2. Please have a check whether the indicator
flashes quickly, if it does, it means low battery and
the gimbal cannot work.
2. Does the gimbal support fast
charging?
Fast charging is not supported, the charging
specification is 5V/2A
3. What can I do if there is a
delay in the movement and
video in my App?
1. Check whether the anti-shake function is turned
on in the App, if it is, please turn off the anti-shake
function.
2. If the delay still exists after you turned off the
anti-shake function, please uninstall the App and
download it again. If the problem still exists, please
contact our after-sale service.
4. What should I do if × appears
after I opened the App and
searched Bluetooth?
Close Bluetooth search box in the MOZA genie app,
then re-open the search box and search again the
Bluetooth device, try to connect again.
5. What should I do if the
Object Tracking fails?
1. Please try to select a target of a suitable size in a
single background environment. the screen and be
clearly visible without any foreground objects.
2. If it still doesn't work, please try to upgrade the
App and gimbal firmware.
1. The Magic Mode in MOZA Genie App provides
some cool short clips filmming templates, you can
easily shoot several clips by following the
templates.
2. The Magic Mode guide you record and filming
from three aspects including "camera movement",
"transition", "sound effect" to achieve "one step
filming".
3. You just need to hold a button to start shooting,
the gimbal will automatically move according to the
scene's requirements, and some may provide tips
to users on following the camera movement.
7. What should I do if
the indicator light is
not on and I can't turn
the gimbal on due to
upgrade failure?
When upgrade failure happens, please force your
gimbal enter firmware upgrade mode (also called
boot mode, hold zoom button then press fn button)
and upgrade firmware again.
8. How to operate the
Inception Mode?
1. Press Zoom- to switch to FPV Mode
2. Move the joystick left and right to proceed the
operation for Inception Mode.
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