Troubleshooting/ Fehlerbehebung/Depannage/Soluci6n De
Problernas
/
La
Risoluzione
Dei
Problemi/
La
Risoluzione
Dei
Problemi
EN
• Check the following operation if there is
any
issue
If
the
operation does
not
help. please
contact
support@xmpow.com
via e-mail
to
get
professional services (Showing details
of
the issues as
much
as possible will
be
helpful for us
to
solve
}'<)Ur
problem.
such as Device Model, Purchase
Order
Number.
Reason
of
Returning. etc.)
•
W'rrf
BH390A can't be
charged?
Step
l :
Check
whether
}OU
are using a standard 5 V charger.
Step
2:
Check
whether
two
ends
of
the
USB charging cable have been
connected
firmly.
Step
3:
Try
another
power
outlet
or
USB charging cable.
•
W'rrf
can't BH390A be tumed
on?
Step
l:
Check
whether
BH390A
has
power
or
not
Ensure
that
BH390A
has power.
try
charging
again
and
turning
it
on
again.
Step
2:
Check
whether
the
switch
has
been
turned
to
7X'
/
"RX"
from
"OFF"
or
not
•
W'rrf
can't BH390A be
paired?
/23
Step
l:
Please ensure
that
BH390A
has
been
turned
on.
Step
2:
Please
check
whether
}OU've
selected a
proper
Bluetooth
mode.
Turn
the
switch
to
,x·
side
and
the
Green
indicator
light
flashes quickly:
Tum
the
switch
to
"RX' side
and
the
Blue indicator
light
flashes quickly.
Step
3:
Check
whether
BH390A
is
in
pairing
mode
(Green
or
Blue indicator
light
flashes
quicklyi
Step
4: In
RX
mode.
check
whether
}'<)Ur
smartphone
can search
the
Bluetooth
name.
If
not
disable
and
enable
Bluetooth
on
}'<)Ur
smartphone. In
lX
mode.
check
whether
}'<)Ur
Bluetooth
headphone
is
in
pairing
mode.
If
not
set
the
Bluetooth
headphone
to
pairing
mode
according
to
its instructions.
Step
5:
Long
preg;"MFB"
& "+"forBsecondstoclearthe paring information on BH390Aand try pairing again.
• Clear
the
Bluetooth pairing list
on
the
smartphone
and
Bluetooth
headphone
1:¥
the
instructions
of
the
smartphone
or
Bluetooth headphone.
• Take
Bose
QC
35
II
for example.
turn
the
switch
to
the
Bluetooth
icon. Long press
for
l
Os
until
}OU hear "Bluetooth dEllice list cleared" (Bluetooth pairing list have been erased)
and
the
Bluetooth
indicator
light
flashes
in
blue.
•
W'rrf
can't BH390A
be
connected to
my
television
in
Bluetooth
lX
mode?
Confirm
whether
}'<)Ur
television has an
audio
output
Connect
the
audio
cable
or
RCA cable
to
the
audio
output
port
of
the
television.
•
W'rrf
there
is
no
sound
after the
successful
connection?
Step
l:
Check
whether
the
IKllume
of}Our
computer.
TV.
or
Bluetooth
headphone
and
BH390A
is
high
enough.
Step
2:
Check
whether
the
cable
is
firmly
connected.
Step
3:
Check
whether
the
audio
cable
is
complete.
Step
4:
In
lX
mode.
check
whether
the
TV has
sound
with
a
wired
headphone.
If
not
adjust
the
audio
output
to
"headphone· for
the
television.
Step
S:
Change
an
audio
cable
and
check
whether
it
has sound.
/24
~
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