HOW TO OBTAIN SERVICE 35
10. HOW TO OBTAIN SERVICE ON YOUR CENTRIFUGE
MSE UK Ltd is committed to giving our customers the best possible service. If
your centrifuge should require service at any time please follow these procedures:
All countries except UK, USA and CANADA - Contact your local MSE (UK) Ltd
distributor
UK only For all technical and service enquires contact: -
MSE (UK) Ltd
Worsley Bridge Road
Lower Sydenham
London
SE26 5AZ
Telephone +44 (0) 870 609 4097
Fax +44 (0) 208 650 8408
E-mail: sales@mseuk.co.uk
1. Contact the repairs centre - have the model, serial number, and date of purchase and
fault description available.
2. You will be given a return goods authorisation number and directions for shipping.
3. Remove all rotors, buckets and adapters. Do not ship these items - only the centrifuge.
4. Thoroughly clean and disinfect the centrifuge.
5. Fill out the attached service request form and place inside the centrifuge.
6. Pack in a protective box (preferably that in which the centrifuge was originally supplied).
7. MSE (UK) Ltd will specify the carrier to be used and will give details of how the freight is
to be charged.
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