Muzak Encompass MV2 User Manual

Muzak Central Product Support 800 329.1179 (option #2) www.muzak.com
REV 07.06.10
1
Encompass MV2 User Guide
Overview: Thank you for choosing the Muzak Encompass MV2. Please keep this document for reference
should you have any questions regarding the device. If you have a question that is not addressed in this
document, please contact Muzak Central Product Support at 800 329.1179 (option #2).
The Encompass MV2 is a powerful device that automatically handles downloading music and messaging
without requiring intervention by a Muzak representative after installation.
Once the device is connected to an active network it will automatically call into the Muzak servers
and download any new content. All content is then stored locally to the SD card that is already installed
in the device.
The equipment set includes:
1. Encompass MV2 Device
2. SD Card
3. SD Card Lock and 2.5 mm Allen Screw
4. Power Module
5. Network Cable
6. Audio Cable (if applicable)
VERY IMPORTANT!
• The SD card must remain in the device to play
• The device must remain powered on to receive regular content updates
• The device must maintain an active Internet connection to receive regular content updates
Note: You will receive a brief intuitive overview of the Encompass MV2 if installation is performed by a
Muzak Service Technician. For self set-up instructions, please refer to page 2. If after set-up/installation,
you have any questions, please contact Muzak Central Product Support at 800 329.1179 (option #2).

Muzak Encompass MV2 Specifications

General

Brand	Muzak
Model	Encompass MV2
Category	Recording Equipment
Language	English

Summary

Encompass MV2 Self Set-Up Instructions

Evaluating Existing Sound System Components

Verify existing sound system and Music On Hold functionality before switching to the Encompass MV2.

Connecting the Encompass MV2 to Amplifier

Connect MV2 audio outputs to amplifier line inputs using RCA cables for music and on-hold audio.

Powering Up the Encompass MV2

Connect the power module, plug into outlet, and observe device initialization on the LCD screen.

Level Adjustments

Turn amplifier power on, adjust listening levels, and test Music On Hold volume for optimal playback.

Set-Up Completion & Unit Registration

Connect MV2 to network, and contact support for registration and authorization of future content updates.

Encompass MV2 FAQ

Online Client Control - Encompass MV2 Control Site

Details the Encompass MV2 Control Site, an online tool for scheduling music and messaging across business locations.

From "The Box" - Encompass MV2 Device Operations

Explains how to view playback information and change music programming directly from the Encompass MV2 device.

General Encompass MV2 Usage

Covers general device capabilities, network requirements, and software installation for the Encompass MV2.

Encompass MV2 Troubleshooting

Troubleshooting No Music Issue

Provides checks for no music playback, including power, SD card, schedules, and audio connections.

Firmware Updates

Details the process and implications of firmware updates for audio and security enhancements.

Safety Warnings and Precautions

Highlights critical warnings regarding moisture, electric shock, and proper use of power and interface cables.