EN © 2020 mPTech. All Rights Reserved. D21
24
Troubleshooting
Make sure SIM card has been correctly installed.
If the SIM card is secured with the PIN code you
have to enter the PIN when turning the phone on
and press <OK>.
In areas where signal or reception is weak, calls
may not be possible. Also receiving calls may not
be possible. Move to another location and try
again.
The
connection
cannot be
established
Check if the typed-in phone number is correct.
Check if the phone number entered to the
[Contacts] is correct.
Enter the correct phone number if necessary.
Check that the SIM card is active and has
outgoing calls unlocked
I cannot hear
the caller./
The caller
cannot hear
me
The mic. should be close to mouth.
Check if the built-in mic. is not covered.
When a headset is un use, check if it has been
connected correctly.
Check if the built-in speaker isn’t covered.
The phone has to be on and within GSM network
reach.
Device maintenance
Follow the instructions below.
• For cleaning use only a dry cloth. Never use any agent with a
high concentration of acids or alkalis.
• Use the original accessories only. Violation of this rule may
result in an invalidation of the warranty.
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