Failure Possible Reason Solution
Battery is not
charging correctly
The plug in is not
plugged in/well
Check if the plug is plugged
well
Check if the 110V AC plug has
power in
Check if the plug works
The USB cable
is not connected
well.
Check if both ends of the USB
cable are loose, replug them.
Hearing aid is
placed on right
place
Replug the USB cable or
check if the cable works
Charging contact
is dirty
Clean with 95% alcohol
Follow the next steps if battery issue persists:
Charge your device for 10 minutes. Turn it on until the battery
drains itself out - until the device is “completely dead”, so to
speak. When this happens, charge it for 4 hours. If the problem
persists, give us a call.
Volume / Amplication is not enough: Our devices have a
great amplication level. If your ears are clogged with wax the
sound is reduced. Most of the time, this is the result of not
having a professional ear cleaning. Please, refer to your family
Physician to get an evaluation and a professional ear cleaning.
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