Volume / Amplication is not enough: Our devices have a
great amplication level. Most of the time, this is the result
of not having a professional ear cleaning. Please, refer to
your family Physician to get an evaluation and a professional
ear cleaning. If your ears are clogged with wax the sound is
reduced
There’s no sound at all: Please check your device - it may
be clogged up (it can become clogged by earwax or other
materials) on the domes, thin tubes or microphone. Clean
it using the instructions provided, or call us if the problem
persists.
My device won’t connect: Please check your cellphone’s
BT (Bluetooth) connection. If possible, activate “Airplane”
mode, usually on your phone’s quick access menu when you
scroll down on the upper part of your phone. After activating
it, immediately deactivate it to restore all of your wireless
connection. This will reset BT as well.
My device keeps disconnecting / Sound quality gets
worse: You want to avoid using your Sigma’s far away from
your phone. Try to keep your phone with you at all times so
the sound quality and the signal strength work as intended
to.
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