Napoleon PATIOFLAME VICT1

Questions and Answers

P
Peggy HammondAug 16, 2025
What to do if my Napoleon PATIOFLAME VICT1 Outdoor Fireplace burner won't stay lit?
- S
  shermancourtneyAug 16, 2025
  If the burner of your Napoleon Outdoor Fireplace won't stay lit after releasing the control knob, it could be due to several reasons. First, ensure you hold the knob for a full 30 seconds after ignition to allow the thermocouple to heat up sufficiently. Wind can also cause the burner to extinguish if winds are greater than 10mph (16km/h); consider relocating the unit or using it in calmer conditions. Check for any obstructions like glass or debris in the ignition area, particularly around the thermocouple. Clean the thermocouple and its connection to the valve, ensuring it's properly tightened. If problems persist, the thermocouple or valve may need replacement.
W
wsanchezAug 19, 2025
Why is the burner output on my Napoleon Outdoor Fireplace too low?
- P
  Paul EvansAug 19, 2025
  If your Napoleon Outdoor Fireplace burner output is too low on the 'high' setting, accompanied by rumbling noise and a fluted blue flame, it may be due to a lack of gas. Check the gas level in the propane cylinder and ensure the supply hose isn't pinched. A dirty or clogged orifice can also restrict gas flow; clean the burner orifice to resolve this. Additionally, spider webs or other matter in the venturi tube can cause this issue, so clean out the venturi tube. For propane units, ensure the lighting procedure is followed carefully, with all valves off when the tank valve is opened, and turn the tank on slowly to equalize pressure.
M
Michelle HammondAug 22, 2025
How to fix a Napoleon Outdoor Fireplace igniter that won't light?
- D
  Donald MayerAug 22, 2025
  If the burner of your Napoleon Outdoor Fireplace will not light with the igniter but lights with a match, it could be due to a dead or incorrectly installed battery. Replace it with a heavy-duty battery. Also, check that the electrode wire is firmly attached to the terminal on the back of the igniter. Ensure the lead wires from the module to the ignition switch are securely connected to their terminals. You can adjust the gap at the electrode tip by carefully bending the tip until a spark is achieved.
S
Steven JacksonAug 26, 2025
Why does my Napoleon PATIOFLAME VICT1 Outdoor Fireplace have a yellow flame and smell like gas?
- J
  Jason BarkerAug 26, 2025
  If your Napoleon Outdoor Fireplace burners are burning with a yellow flame and you smell gas, it's likely due to obstructions in the burner. Thoroughly clean the burner venturi to remove any spider webs or debris. Refer to the general maintenance instructions for guidance.
T
Terry WestAug 28, 2025
Why is the heat low on my Napoleon PATIOFLAME VICT1 Outdoor Fireplace?
- T
  Tina DavisAug 28, 2025
  If your Napoleon Outdoor Fireplace has low heat or a low flame even when the valve is turned to high, the cause could be related to the gas supply. For propane units, ensure the lighting procedure is followed carefully: the valve must be in the off position when the tank valve is turned on, and the tank should be turned on slowly to allow pressure to equalize. For natural gas units, the supply line might be undersized; the pipe must be sized according to the installation code.
N
Nathan BrownAug 31, 2025
What to do if the Napoleon Patio Heater burner output is too low?
- S
  Shane MorrisAug 31, 2025
  If your Napoleon Patio Heater's burner output is too low on the 'high' setting, with rumbling noises and a fluted ring blue flame, check the gas level in the propane cylinder. Ensure the supply hose isn't pinched and reposition it if needed. Clean the burner orifice and venturi tube. Also, make sure you followed the lighting procedure carefully: all valves must be off when you turn on the tank valve, and turn the tank on slowly to equalize pressure.
J
Jill PrattSep 3, 2025
Why does my Napoleon Patio Heater have a yellow flame and smell of gas?
- A
  Andrew TaylorSep 3, 2025
  If the burners of your Napoleon Patio Heater produce a yellow flame and a gas smell, it's likely due to obstructions like spider webs or debris. To resolve this, thoroughly clean the burner venturi, following the general maintenance instructions.
J
James DavisSep 6, 2025
What to do if Napoleon Patio Heater burner won't stay lit?
- K
  Keith GrahamSep 6, 2025
  If your Napoleon Patio Heater burner won't stay lit after releasing the control knob, several factors could be at play. First, ensure you hold the knob for 30 seconds after lighting to allow the thermocouple to heat up. Also, the unit will shut down if winds are greater than 10mph (16km/h), so relocate to a less windy area. Check for obstructions like glass or debris in the ignition area, especially the small hole below the thermocouple. Clean the thermocouple and its connection to the valve, ensuring it's properly tightened. If problems persist, the thermocouple or valve may need replacement.
M
Michael WardSep 9, 2025
How to fix a Napoleon Patio Heater igniter that won't light?
- F
  Fred RiveraSep 9, 2025
  If your Napoleon Patio Heater burner lights with a match but not the igniter, the issue could stem from a dead or incorrectly installed battery. Try replacing it with a heavy-duty battery. Also, check that the electrode wire and the lead wires from the module to the ignition switch are firmly attached to their terminals. Finally, adjust the gap at the electrode tip by gently bending it until a spark is achieved.
B
bryan68Sep 12, 2025
Why is my Napoleon Patio Heater regulator humming?
- W
  William SmithSep 12, 2025
  This is a normal occurrence on hot days. It is caused by internal vibrations in the regulator and does not affect the performance or safety of the gas heater. Humming regulators will not be replaced.