Napoleon PATIOFLAME Series

Questions and Answers

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thomasjohnJul 27, 2025
What to do if Napoleon Outdoor Fireplace burner output on high is too low?
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  Susan Conway MDJul 27, 2025
  If your Napoleon Outdoor Fireplace burner output is too low on the 'high' setting, and you notice a rumbling noise or fluttering blue flame, it could be due to several reasons. First, check the gas level in your propane cylinder. Ensure that the supply hose isn't pinched. The burner orifice or venturi tube may be dirty or clogged, so clean them. For propane models, make sure you followed the lighting procedure carefully: all valves must be off when you turn on the tank valve, and turn the tank on slowly to allow pressure to equalize. It's also possible the propane regulator is in a 'low flow' state.
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ggibsonAug 1, 2025
Why Napoleon PATIOFLAME Outdoor Fireplace burner will not stay lit?
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  Patricia BowersAug 1, 2025
  If your Napoleon Outdoor Fireplace burner won't stay lit after you release the control knob, several factors could be at play. Ensure you're holding the knob in for 30 seconds after the burner lights to allow the thermocouple to heat up. High winds (over 10mph) can also cause the unit to shut down; try relocating to a less windy area. Check for any glass or debris in the ignition area, especially around the thermocouple, and ensure the small hole below the thermocouple is clear. Also, inspect the thermocouple and its connection to the valve, cleaning if necessary and ensuring it's properly tightened. If problems persist, the thermocouple or valve may need replacement.
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Paula BentleyAug 7, 2025
What to do if Napoleon PATIOFLAME burner burns with yellow flame?
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  sophiasavageAug 7, 2025
  If the burners on your Napoleon Outdoor Fireplace are producing a yellow flame and there's a smell of gas, it's likely due to a spider web or other debris in the burner venturi. Thoroughly clean the burner venturi, following the general maintenance instructions.
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Jeremy SandovalAug 12, 2025
How to fix low heat on Napoleon PATIOFLAME Outdoor Fireplace?
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  kelleykathyAug 12, 2025
  If your Napoleon Outdoor Fireplace is producing low heat or a low flame even when the valve is turned to high, the cause might be related to the lighting procedure or the gas supply. For propane units, ensure the lighting procedure is followed carefully, with the valve in the off position when the tank valve is turned on, and the tank turned on slowly to equalize pressure. Refer to the lighting instructions. For natural gas units, the supply line may be undersized; in this case, the pipe must be sized according to the installation code.
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anelsonAug 16, 2025
What to do if Napoleon PATIOFLAME Outdoor Fireplace burner will not light with igniter?
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  Margaret TorresAug 16, 2025
  If your Napoleon Outdoor Fireplace burner lights with a match but not with the igniter, start by replacing the battery with a heavy-duty one, ensuring it's installed correctly. Check that the electrode wire is firmly connected to the terminal on the back of the igniter, and that the lead wires from the module to the ignition switch (if equipped) are securely attached to their terminals. Finally, check the gap at the electrode tip and adjust it by carefully bending the tip until a spark is achieved.
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Brett MartinezAug 22, 2025
Why is my Napoleon Outdoor Fireplace regulator humming?
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  hhenryAug 22, 2025
  A humming regulator in your Napoleon Outdoor Fireplace is a normal occurrence, especially on hot days. This is not a defect, but rather caused by internal vibrations within the regulator. It does not affect the performance or safety of the gas heater, and humming regulators will not be replaced.