Napoleon PTH38PSS, PTH38PCP, PTH38PGM User Manual (English)

Questions and Answers:

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Karla Franklin MDJul 30, 2025
What to do if the pilot light will not light on my Napoleon PTH38PSS, PTH38PCP, PTH38PGM?
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  David JonesJul 30, 2025
  If the pilot light on your Napoleon Patio Heater won't light, there are several potential causes. First, ensure that the gas valve is turned ON. If it is, check if the fuel tank is empty and refill it if necessary. A blocked orifice could also be the culprit, so try cleaning or replacing it. Additionally, there might be air in the supply system, in which case you should purge the air from the lines. Finally, make sure the battery is not missing or dead, and replace it if needed.
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Devin WatkinsAug 10, 2025
Why won't the burner light on my Napoleon PTH38PSS, PTH38PCP, PTH38PGM?
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  Robert SmithAug 10, 2025
  If the burner on your Napoleon Patio Heater fails to light, it could be due to several reasons. Check if the fuel tank is nearly empty, as low pressure can prevent ignition. A blocked orifice can also cause this issue; try removing, cleaning, and replacing it. Ensure the control valve is turned ON. A bad thermocouple might also be the cause, requiring replacement. Lastly, make sure the pilot light assembly is correctly positioned and retry.
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Kenneth JohnsonAug 19, 2025
What to do if pilot will not stay on on my Napoleon PTH38PSS, PTH38PCP, PTH38PGM Patio Heater?
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  Tracy SmithSep 12, 2025
  If the pilot light on your Napoleon Patio Heater won't stay on, it might be due to a few reasons. Start by cleaning any debris around the pilot. A loose connection could also be the issue, so tighten all connections. If that doesn't work, the thermocouple might be bad and need replacement. Also, check for gas leaks in the line by inspecting the connections. Finally, ensure that the fuel tank isn't nearly empty, as a lack of fuel pressure can cause the pilot to go out.