Napoleon PTH31GT - User Manual

Other manuals for Napoleon PTH31GT

Instructions20 pages

Manual40 pages

Questions and Answers

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Victoria LoweAug 20, 2025
What to do if the Napoleon PTH31GT Patio Heater burner output on high is too low?
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  Christopher LarsonAug 20, 2025
  If your Napoleon Patio Heater's burner output is too low on the 'high' setting, and you notice a rumbling noise with a fluttering blue flame, here's what to check: * Ensure there is enough gas in the propane cylinder. * Make sure the supply hose isn't pinched, and reposition it if necessary. * Clean the burner orifice and venturi tube to remove any obstructions. * Also, make sure you followed the lighting procedure carefully, with all valves off when you turn on the tank valve, and turn the tank on slowly to equalize pressure. The issue may be caused by the propane regulator being in a 'low flow' state.
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Christine RodriguezAug 22, 2025
Why won't my Napoleon PTH31GT Patio Heater burner light with the igniter?
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  Emily YangAug 22, 2025
  If your Napoleon Patio Heater burner lights with a match but not the igniter, the issue could be due to: * A dead or incorrectly installed battery: Replace it with a heavy-duty battery. * A loose electrode wire or switch terminal wires: Ensure the electrode wire is firmly attached to the terminal on the igniter's back and that the lead wires from the module to the ignition switch are securely connected. * An improper gap at the electrode tip: Adjust the gap by gently bending the tip until a spark is achieved.
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Alan KennedyAug 25, 2025
What to do if Napoleon PTH31GT burners burn with a yellow flame and smell of gas?
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  Ryan WongAug 25, 2025
  If the burners on your Napoleon Patio Heater are producing a yellow flame and there's a smell of gas, it's likely due to a spider web or other debris obstructing the burner. To resolve this, thoroughly clean the burner venturi, following the general maintenance instructions.
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Samuel TaylorAug 26, 2025
Why won't the pilot light on my Napoleon PTH31GT?
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  Brandi MartinezAug 26, 2025
  If the pilot light on your Napoleon Patio Heater won't light, it could be due to: * Lack of gas. * An obstruction in the pilot orifice. * A dirty pilot electrode. To address this: * After turning the pilot knob to high, wait about 20-30 seconds while pressing the igniter to allow air to purge from the gas supply line. * Clean the pilot orifice and electrode.
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wilsonjessicaAug 28, 2025
Why is the burner output on 'high' setting too low on my Napoleon PTH31GT Patio Heater?
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  David VazquezAug 28, 2025
  A low burner output on the 'high' setting, accompanied by rumbling noises and fluttering blue flames, can be due to several factors: * Low gas level in the propane cylinder. * A pinched supply hose. * A dirty or clogged orifice. * Spider webs or other material in the venturi tube. * The propane regulator being in a 'low flow' state. To resolve this, check the gas level, reposition the supply hose, clean the burner orifice and venturi tube. Also, ensure the lighting procedure is followed carefully, with all valves off when the tank valve is opened, and turn the tank on slowly to equalize pressure.
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Joseph Perez Jr.Aug 30, 2025
How to fix low heat or flame on my Napoleon Patio Heater?
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  John BatesAug 30, 2025
  If you're experiencing low heat or a low flame when the valve is turned to high on your Napoleon Patio Heater, the cause could be an improper lighting procedure (for propane) or an undersized supply line (for natural gas). Ensure the lighting procedure is followed carefully, with the valve in the off position when the tank valve is turned on, and turn the tank on slowly to allow pressure to equalize. If you are using natural gas, the pipe must be sized according to the installation code.
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Sharon PearsonSep 1, 2025
What to do if pilot will not light on my Napoleon PTH31GT?
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  brett38Sep 1, 2025
  If the pilot light on your Napoleon Patio Heater won't light, it could be due to a lack of gas, an obstruction in the pilot orifice, or a dirty pilot electrode. After turning the pilot knob to high, wait approximately 20-30 seconds for air to purge the gas supply line while pressing the igniter. Also, clean the pilot orifice and the pilot electrode.
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Ashley RoachSep 3, 2025
Why does my Napoleon Patio Heater have a yellow flame and smell of gas?
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  Emily GoodSep 3, 2025
  If the burners on your Napoleon Patio Heater are burning with a yellow flame and there's a smell of gas, it's likely due to a spider web or other debris in the burner. Thoroughly clean the burner venturi, following the general maintenance instructions.
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Nancy ColeSep 5, 2025
Why is my Napoleon PTH31GT Patio Heater regulator humming?
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  Andrea ParkSep 5, 2025
  A humming regulator on your Napoleon Patio Heater is a normal occurrence on hot days. It is caused by internal vibrations in the regulator and does not affect the performance or safety of the gas torch. Humming regulators will not be replaced as it is not a defect.
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katrinaphillipsSep 7, 2025
What to do if the burner output on my Napoleon Patio Heater is too low?
- J
  Jenna SimsSep 7, 2025
  If your Napoleon Patio Heater's burner output is too low on the 'high' setting, and you notice a rumbling noise with a fluted ring blue flame, it could be due to several reasons. First, check the propane cylinder's gas level and refill if necessary. Inspect the supply hose for any pinches and reposition it to ensure proper gas flow. Clean the burner orifice to remove any blockages. Clear out the venturi tube from spider webs or debris. Also, ensure the lighting procedure is followed carefully: all valves must be off when you turn on the tank valve, and turn the tank on slowly to allow pressure to equalize.