HOW-TO’S
How do I update my camera’s firmware?
You can check for any new firmware updates in your camera’s settings menu.
To do this:
1. Open the camera on the NatureSpy app
2. Open settings and scroll to the bottom of the page
3. Select “Device Update”
4. Update your camera if new firmware is available
After updating your camera's firmware, we recommend fully re-pairing it to ensure optimal
functionality.
How do I re-pair my camera?
To address specific issues or to finalise certain firmware updates, you may need to fully reset
and re-pair your camera with your account. There's no need to uninstall the app for this.
To do this:
1. Open the camera on the NatureSpy app
2. Open settings and scroll to the bottom of the page
3. Select ‘Remove Device’
4. Select 'Me' at the bottom of the app
5. Select the ‘bolt’ icon in the top right corner
6. Select ‘Clear cache', and confirm
7. Wait until you hear the camera prompt “Camera reset” and then “Ready to Pair”
8. Press and hold the power button on the base for at least 10 seconds
9. Again wait until you hear the “Camera reset” and “Ready to Pair” prompts
10. Follow the pairing process as normal
Please be aware that after resetting your camera, you won't have access to any videos
previously recorded onto the camera’s SD card or saved in the gallery. We recommend saving
these to your smartphone or tablet prior to doing a reset.
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