NCR 1925 - Out of Box Failure (OBF)

Confidential and proprietary information of NCR.
Unauthorized use, reproduction and/or distribution is strictly prohibited.
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Out of Box Failure (OBF)
If you experience an out of box failure (OBF) during installation or staging that is
related to a missing, wrong or defective unit or item, or damage to the
frame/cabinet of the unit, contact NCR and provide a detailed description of the
issue.
Note
Used equipment that experiences a failure does not qualify as an OBF and
should go through the NCR warranty process.
To contact NCR, do any of the following:
A. Send an email message to CustomerSat.Retail@ncr.com with the following
details:
l
NCR Sales Order # (Sales Order # are located on the box)
l
Date of Product Installation
l
Product Model #
l
Unit Serial #
l
NCR part # of defective/missing/wrong component
l
Description of Failure (please be specific. For example: “display will not
power on”)
l
Customer/Requestor’s contact name, phone number and/or e-mail
address
l
Address to ship replacement part(s)
Note
Components of the NCRKitchen Controller 5 (1925) can be
replaced by an NCR Services technician.