The 60-Button DSS Console (Direct Station Selection) is a specialized accessory designed to enhance call processing efficiency for users who handle a high volume of calls, such as operators or dispatchers. It provides one-touch access to extensions, lines, and various system features, eliminating the need to look up or dial co-worker extension numbers. The console is identified by part numbers P/N 1090024 (black) and P/N 090029 (white).
Function Description:
The primary function of the DSS Console is to provide a dedicated interface for Direct Station Selection (DSS) and Busy Lamp Field (BLF) capabilities. When an extension's DSS Keys are enabled, these keys automatically become DSS keys when the user lifts the handset or presses INTERCOM. This allows for one-button Intercom access and call Transfer to co-workers. Each DSS key also incorporates a Busy Lamp Field (BLF) that indicates the status of the assigned co-worker's extension.
The console supports a maximum of four units per system. It utilizes its own digital station port and does not require a separate power supply, simplifying installation. In programming, each installed console is assigned to an "owner" keyset, with each console having only one owner.
Key Assignments and Features:
The DSS Console keys can be programmed to perform a wide range of functions, offering flexibility to suit various operational needs. These programmable features include:
- Undefined Keys (Key Code 0): Can be designated as having no function.
- Line Keys (Key Code 3 + nn, where nn is line number 1-64): Used to place or answer calls on specific lines. The BLF for line keys indicates:
- Off: Line is idle or not installed.
- On (red): Co-worker is busy on the line or has the line on Exclusive Hold.
- On (green): You are busy on the line.
- Wink On (red): On System Hold at a co-worker's extension.
- Wink On (green): On System Hold at your extension.
- Double Wink On (green): On Exclusive Hold or recalling your extension.
- Slow Flash (red): Line is ringing.
- Slow Flash (green): Line is ringing on your extension directly.
- Park Orbit Keys (Key Code 4 + nn, where nn is Park Orbit 60-69): Used to park or retrieve parked calls. The BLF for Park Orbit keys indicates:
- Off: Orbit is idle.
- On: Orbit is holding a parked call.
- Wink On (green): Orbit is holding a call you parked.
- Hotline Keys (Key Code 5 + nnn, where nnn is extension number): Used to call a Hotline partner. The BLF for Hotline keys indicates:
- Off: Partner extension is idle.
- On: Partner extension is busy or ringing.
- Medium Flash: Partner extension is in DND for outside calls (option 1).
- Fast Flash: Partner extension is in DND for Intercom calls (option 2) or All Calls (option 3).
- Call Coverage Keys (Immediate Ring, No Ring, Delay Ring):
- Immediate Ring (Key Code 6 + nnn): Calls a covered extension or picks up a ringing call.
- No Ring (Key Code 7 + nnn): Functions as a lamp-only call coverage key.
- Delay Ring (Key Code 8 + nnn): Functions as a delayed ringing call coverage key.
The BLF for Call Coverage keys indicates:
- Off: Covered extension is idle.
- On: Covered extension is busy.
- Slow Flash: Covered extension is ringing.
- Medium Flash: Covered extension is in DND for outside calls (option 1).
- Fast Flash: Covered extension is in DND for Intercom calls (option 2) or All Calls (option 3).
- Group Call Pickup Keys (Immediate Ring, No Ring, Delay Ring):
- Immediate Ring (Key Code 9 + nn, where nn is Pickup Group 1-16): Answers a call ringing in the Pickup Group.
- No Ring (Key Code 10 + nn): Functions as a lamp-only Group Call Pickup key.
- Delay Ring (Key Code 11 + nn): Functions as a delay ring Group Call Pickup key.
The BLF for Group Call Pickup keys indicates:
- Off: No call is ringing the pickup group.
- Slow Flash (green): A call is ringing the pickup group.
- Page Zone Keys (Key Code 13 + n, where n is Page Zone 1-7, 0 for All Call): Used to page into an assigned zone. The BLF for Page Zone keys indicates:
- On: The assigned Page zone is busy.
- On (green): The assigned Page zone is busy broadcasting an announcement you are making.
- Off: The assigned Page zone is idle.
- System Speed Dial Keys (Key Code 14 + nnn, where nnn is System Speed Dial bin 200-299): Dials a stored system speed dial number. No BLF for this key type.
- Personal Speed Dial Keys (Key Code 15 + nnn, where nnn is 701-720): Dials a stored personal speed dial number. No BLF for this key type.
- Voice Mail Record Keys (Key Code 17 + nnn, where nnn is extension number of valid Subscriber Mailbox): Records conversations into a mailbox. Requires voice mail installation. A voice prompt and periodic beep remind the user that calls are being recorded. The BLF for Voice Mail Record keys indicates:
- Off: Conversation Record is off.
- Fast Flash (green): Conversation Record is on.
- Night Keys (Key Code 18 + CLEAR for System Night key, or 18 + UCD Group master number for UCD Night key): Puts Key Ring lines and lines terminated to Ring Group master numbers (or UCD Group master number) into night mode. The BLF for Night keys indicates:
- On: Night mode is on.
- Off: Night mode is off.
- Split Keys (Key Code 20): A programmable key for the Split feature. No BLF for this key type.
- Intercom Directory Dialing Keys (Key Code 21): Accesses Intercom Directory Dialing. The BLF for Intercom Directory Dialing keys indicates:
- On: Intercom Directory Dialing is active (being used).
- Off: Intercom Directory Dialing is inactive (off).
- Message Center Keys (Key Code 24 + nnn, where nnn is extension number): Calls the Message Center Mailbox. The BLF for Message Center keys indicates:
- Off: No messages waiting in the Message Center Mailbox.
- Fast Flash (green): Messages waiting in the Message Center Mailbox.
- Save Number Dialed Keys (Key Code 25):
- While on a call: Saves the number just dialed.
- While idle: Redials a previously saved number.
No BLF for this key type.
- Account Code Keys (Key Code 26): Used to enter an Account Code for a call. The BLF for Account Code keys indicates:
- Off: Not in Account Code mode or not entering Account Codes.
- Fast Flash (green): In the Account Code entry mode.
- On (green): On a call for which the user has entered an Account Code.
- Call Forwarding Keys (Key Code 27): Activates Call Forwarding instead of pressing INTERCOM and dialing *3. The BLF for Call Forwarding keys indicates:
- Off: Extension not call forwarded or in the Call Forwarding setup mode.
- Fast Flash: In the Call Forwarding setup mode.
- Wink Off: Extension has Call Forwarding enabled.
- Headset Keys (Key Code 28): Enables or disables headset mode. The BLF for Headset keys indicates:
- Off: Extension is not in the headset mode.
- On: Extension is in the headset mode.
Usage Features:
The DSS Console streamlines common call handling tasks:
- Placing a Call using a DSS Key:
- Lift the handset.
- Press INTERCOM.
- Observe the DSS keys for the assigned extension's status (Off = Idle, On = Busy or ringing, Fast flash = In Do Not Disturb).
- Press the DSS key for the co-worker you wish to call.
- Transferring a Call using a DSS Key:
- Place or answer an outside call.
- Press INTERCOM.
- Observe the DSS keys for the assigned extension's status.
- Press the DSS key for the co-worker you want to call.
- To perform an unscreened transfer, press TRANSFER.
- To screen the transfer, wait for the co-worker to answer, then press TRANSFER.
- Speed Processing Keys:
- ANSWER Key: Press to answer any call ringing your extension.
- RELEASE Key: Press to hang up (disconnect) your active call.
- TRANSFER Key: Press to transfer a call using the console's dedicated TRANSFER key instead of the one on your extension.
User Programmable Features:
Certain features can be programmed directly by the user:
- Setting Up DSS Keys (Access Level 1-5):
- Use the mnemonic #BLF (#253).
- Operation: #BLF + Press Feature Key + HOLD + Enter extension number + Volume Up + Program another key or SPEAKER to exit.
- DSS Console Hotline Key Assignments (Access Level 3-5):
- Use the mnemonic #HL (#45).
- Operation: #HL + Press flashing Hotline key + Enter extension for new Hotline partner + HOLD + Program another Hotline key or SPEAKER to exit.
Important Technical Specifications (Implicit):
- Connectivity: Digital station port.
- Power: Does not require a separate power supply.
- System Capacity: Up to 4 DSS Consoles per system.
- Key Count: 60 programmable buttons, plus dedicated ANSWER, RELEASE, and TRANSFER keys.
- Visual Indicators: Busy Lamp Field (BLF) with various states (Off, On, Wink On, Slow Flash, Medium Flash, Fast Flash) using red and green indicators to show extension/line status.
Maintenance Features:
The manual does not explicitly detail maintenance features. However, the modular design and digital station port connectivity suggest that troubleshooting would involve checking the physical connection to the system and verifying programming settings. The absence of a separate power supply reduces potential points of failure. The BLF indicators serve as a diagnostic aid, providing immediate visual feedback on the status of programmed extensions and lines, which can help in identifying issues.
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