Neurosoft Neuro-Audio

Questions and Answers

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Cindy EvansAug 17, 2025
What to do if I get a USB transfer error message on Neurosoft Diagnostic Equipment?
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  Erin LewisAug 17, 2025
  If you see the message “USB transfer error. Check the connection and restart the system” on your Neurosoft Diagnostic Equipment, it means the system either disconnected during recording or failed during USB data exchange. To fix this, check the connection of the Neuro-Audio digital system and restart the signal recording. If the problem persists, restart your computer.
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brennankatherineAug 20, 2025
What to do if Neurosoft Neuro-Audio shows a timeout error?
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  Anthony WalkerAug 20, 2025
  If the Neurosoft Diagnostic Equipment displays the message “Timeout error. The device does not transfer data”, this indicates an equipment error. To resolve this, restart the signal recording. If the problem continues, restart your computer.
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jordankathyAug 23, 2025
What to do if Neurosoft Diagnostic Equipment says Neuro-Audio is already in use?
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  Wanda ColemanAug 23, 2025
  If your Neurosoft Diagnostic Equipment shows the message “Neuro-Audio is already used by other program”, it means another program is using the Neuro-Audio digital system. Close any other programs using the Neuro-Audio system. If you can’t find such a program, restart the computer.
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oortizAug 26, 2025
How to fix 'Program supported devices are not found' error on Neurosoft Neuro-Audio Diagnostic Equipment?
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  matthewguzmanAug 26, 2025
  If you receive the message “Program supported devices are not found” on your Neurosoft Diagnostic Equipment, it means the electronic unit of the Neuro-Audio digital system is not connected to your PC. Check the connection of the electronic unit to the PC. If there are no connection errors, disconnect the electronic unit and reconnect it after a few seconds. If it still doesn’t work, restart the computer.
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Michael RodriguezAug 28, 2025
What causes 'Link error: Neuro-Audio is not connected or defective' on Neurosoft Diagnostic Equipment?
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  Amy HillAug 28, 2025
  If you see the message “Link error: Neuro-Audio is not connected or defective” on your Neurosoft Diagnostic Equipment, it indicates that the electronic unit of the Neuro-Audio digital system is not connected to the PC. Check the connection of the electronic unit to the PC. If there are no connection errors, disconnect the electronic unit from the computer and reconnect it after a few seconds. If the issue continues, restart the computer.
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Clifford BlackwellAug 31, 2025
How to resolve Neuro-Audio shutdown error on Neurosoft Diagnostic Equipment?
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  williamsravenAug 31, 2025
  If the Neurosoft Diagnostic Equipment displays “Neuro-Audio shutdown error. Close program, disconnect the system from PC and then connect it again”, it indicates a failure to properly shut down the electronic unit. Close the operating program, disconnect the electronic unit from the PC (USB hub), and then reconnect it. If the problem persists, restart the computer.
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Deborah NelsonSep 2, 2025
What does 'Processing error. The system is overloaded' mean on Neurosoft Neuro-Audio Diagnostic Equipment?
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  John ThompsonSep 2, 2025
  If your Neurosoft Diagnostic Equipment displays the message “Processing error. The system is overloaded. Please, restart”, it means that the processor was overloaded and failed to receive data from the system. Close all applications except the Neuro-Audio.NET program (if they are running) and restart the recording. If it doesn't work, restart the computer. If the trouble does not disappear, then, probably, the processing speed of your PC is not enough. The minimal requirements for PC are given in the user manual.
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John AlexanderSep 5, 2025
Why is there high supply-line noise in the signal recorded by Neurosoft Diagnostic Equipment?
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  patriciaroweSep 5, 2025
  If you experience high supply-line noise in the recorded signal (frequency – 50 (60) Hz or divisible) when using the Neurosoft Diagnostic Equipment, it could be due to several reasons: * Unused electrodes connected to the amplifier. * Improperly placed electrodes. * Bad grounding of the system. * Presence of powerful noise sources. To solve this: 1. Disconnect unused electrodes from the amplifier. 2. Measure impedance and ensure accepted values, replacing defective electrodes. 3. Ensure the computer is safely grounded. 4. Remove or move noise sources away and improve system grounding.
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Ryan CooperSep 8, 2025
What to do if there is no stimulus when recording with Neurosoft Neuro-Audio Diagnostic Equipment?
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  kfisherSep 8, 2025
  If there is no stimulus when recording starts on your Neurosoft Diagnostic Equipment, it may be because the stimulation device (OAE probe, headphones, etc.) is not properly connected to the stimulator unit or the connection between the stimulator and PC is broken. Ensure the stimulation device is correctly connected to the stimulator unit. If the issue persists, execute the Setup|Hardware reset menu command and restart. If that doesn't work, restart the computer.
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Stacy FinleySep 12, 2025
Why does Neurosoft Diagnostic Equipment require Service Pack 1 for Windows XP?
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  wrighthollySep 12, 2025
  If you receive the message “Install Service Pack 1 for operation under Windows XP” while using the Neurosoft Diagnostic Equipment, it means that the version of Windows XP installed on your PC has errors causing improper operation of USB devices. Install Windows XP Service Pack 1 or a later version of Windows.

Summary

Introduction

Abbreviations

Intended Use

Contraindications

Conditions where the system should not be used or used with care.

Side Effects

Information on any undesirable effects of the system.

Safety Measures

System Description

Principle of Operation

Explanation of how the Neuro-Audio system works, including block diagram.

Connectors and Indicators

Details about the front, top, and bottom panel connectors and indicators.

Labeling and Identification

Explanation of the system's label, symbols, and barcodes.

Preparing for Use

Personnel Requirements

Qualifications and responsibilities of personnel using the system.

System Placement Guidelines

Guidelines for selecting a suitable location and environment for the system.

Reducing Electrical Noise

Methods to minimize electrical interference for accurate test results.

Unpacking and Delivery Check

Procedures for unpacking and verifying system components.

Assembly and Computer Connection

Step-by-step guide for assembling and connecting the system to a computer.

Proper System Operation

Setting-Up Procedures

Steps for configuring the system before use.

Performing Tests

Detailed instructions on how to conduct various tests using the system.

Troubleshooting Common Issues

Common issues and their solutions for system operation.

Emergency Actions

Procedures to follow in case of emergencies or system malfunctions.

System Maintenance

General Maintenance Requirements

General guidelines and safety measures for system maintenance.

User Maintenance Tasks

Tasks the user can perform for system upkeep.

Periodic Maintenance Schedule

Scheduled maintenance procedures for optimal system performance.

OAE Channel Check

Procedure to check the OAE channel functionality using a test cavity.

OAE Probe Check

Procedure for checking the OAE probe's functionality and calibration.

Free Field Calibration

Procedure for calibrating stimulus intensity for free-field audiometry.

Disinfection Procedures

Instructions for cleaning and disinfecting system components.

System Lifetime Information

Information about the system's expected lifespan and support.

System Repair

Repair General Requirements

General requirements and prohibitions for system repair.

Product Disposal

Acceptance and Delivery

Warranty Information

Warranty Terms and Conditions

Conditions for warranty coverage and cases where it is voided.

Reclamation Process

Failure Notification and Return

Information required for reporting failures and returning the system for repair.

Annex 1: Main Specifications

Essential Performance Requirements

Key performance requirements for the system's operation.

Safety and EMC Compliance

Information on the system's compliance with safety and EMC standards.

Annex 2: Delivery Set Contents

Annex 3: EMC Emissions and Immunity

Electromagnetic Emissions Declaration

Manufacturer's declaration regarding electromagnetic emissions from the system.

Electromagnetic Immunity Declaration

Manufacturer's declaration regarding the system's electromagnetic immunity.

Noise Immunity Guidance

Guidance on system operation in electromagnetic noise environments.

RF Equipment Separation Distances

Guidelines for maintaining safe distances from RF equipment to prevent interference.

Annex 4: Trigger In;Out Functionality