Neurosoft Neuro-MEP - User Manual

Questions and Answers

J
Jasmine FlynnSep 23, 2025
Why is there no stimulus during signal registration on my Neurosoft Neuro-MEP Diagnostic Equipment?
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  Deborah KramerSep 23, 2025
  If you are starting the signal registration in stimulus probes and the stimulus is absent with your Neurosoft Diagnostic Equipment, consider the following: * Ensure stimulation is enabled in the program via Setup| Stimulator| Turn on stimulator. * Verify the stimulation device (goggles, headphones, etc.) is securely connected to the stimulator unit. * Check the connection between the stimulator and the computer by executing Setup|Hardware reset and restart. If it fails, reload the computer.
L
Laurie HowardAug 25, 2025
How to fix 'Neurosoft systems supported by the software can’t be found' error on Neurosoft Diagnostic Equipment?
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  Joseph MeltonAug 25, 2025
  If you encounter the message “Neurosoft systems supported by the software can’t be found” when using Neurosoft Diagnostic Equipment, it indicates that the amplifier isn't connected to the computer. Verify the amplifier connection. If there are no apparent connection issues, try disconnecting and reconnecting the amplifier. If the problem persists, restart your computer.
H
heatherdavisAug 25, 2025
How to troubleshoot 'Connection error: Neuro- MEP-4 is not connected or in disrepair' on Neurosoft Neuro-MEP Diagnostic Equipment?
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  erinwardAug 26, 2025
  If you receive the message “Connection error: Neuro- MEP-4 is not connected or in disrepair” on your Neurosoft Diagnostic Equipment, it means the amplifier isn't connected to the computer. Check the amplifier connection. If no errors are found, disconnect the amplifier from the computer and reconnect it after a few seconds. If the issue continues, restart the computer.
R
Regina ReynoldsAug 27, 2025
What to do if Neurosoft Neuro-MEP says 'The stimulators are not found'?
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  Mackenzie RhodesAug 27, 2025
  If you see the message “The stimulators are not found. The signal registration is impossible” on your Neurosoft Diagnostic Equipment, it means that none of the stimulators are connected to the computer. Connect all necessary stimulators to the computer. If the stimulators are connected, disconnect them and reconnect them after a few seconds. If it still doesn’t work, restart the computer.
S
Sean AndersonAug 27, 2025
How to resolve 'Connection error: Neuro-MEP electrical stimulator is not connected or in disrepair' on Neurosoft Diagnostic Equipment?
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  Stacey YoungAug 27, 2025
  If you receive the message “Connection error: Neuro-MEP electrical stimulator is not connected or in disrepair” on your Neurosoft Diagnostic Equipment, it indicates that the electrical stimulator isn't connected to the computer. Check the stimulator connection. If there are no connection errors, disconnect the stimulator and reconnect it after a few seconds. If the problem continues, restart the computer.
K
Keith ReynoldsSep 14, 2025
What does 'Time-out error. The data from the device do not arrive' mean on Neurosoft Neuro-MEP?
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  egonzalezSep 14, 2025
  If you see the message “Time-out error. The data from the device do not arrive” on your Neurosoft Diagnostic Equipment, it means that there is an equipment error. Start the registration of the signal again. If it fails, reload the computer.
T
Teresa MooreSep 12, 2025
What to do if Neurosoft Neuro-MEP Diagnostic Equipment says 'The button “Start” of the magnetic stimulator is pressed constantly'?
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  Melissa WilsonSep 12, 2025
  If you receive the message “The button “Start” of the magnetic stimulator is pressed constantly” on your Neurosoft Diagnostic Equipment, it means the coil position is wrong: for example, the “Start’ button is pressed by the attachment. Set free the “Start’ button of the stimulator.
B
Barry KingSep 13, 2025
How to resolve 'The synchronization of the amplifier and the stimulator is impossible' error on Neurosoft Diagnostic Equipment?
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  Marissa JonesSep 13, 2025
  If you see the message “The synchronization of the amplifier and the stimulator is impossible as the devices are connected to the different USB-controllers” when using Neurosoft Diagnostic Equipment, it means the amplifier (patient button) and one of the stimulator are connected to computer USB- connectors referring to different USB-controllers. Connect the amplifier, all the stimulators to one USB-Hub or USB jacks located not far from each other.
M
Matthew HinesSep 4, 2025
How to troubleshoot 'Stimulator error' message on Neurosoft Diagnostic Equipment?
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  Christina ColeSep 5, 2025
  If you see the message “Stimulator error” on your Neurosoft Diagnostic Equipment, it could be due to devices or computer error. Execute the command of the menu Setup|Hardware reset. If it does not work, end the operating program, disconnect the stimulator from the computer and connect again in several seconds. If no, reload the computer.
D
david66Sep 2, 2025
What to do if Neurosoft Diagnostic Equipment says 'Auditory-visual stimulator Neuro-MEP is already used by the other program'?
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  Jose SchroederSep 2, 2025
  If you see the message “Auditory-visual stimulator Neuro-MEP is already used by the other program” on your Neurosoft Diagnostic Equipment, it means that the other program using the stimulator is opened. End other programs using the stimulator. If you can’t find such a program, reload the computer.

Summary

Introduction

1. Description and Operation

1.1. Function

Describes the intended use and capabilities of the Neuro-MEP-4 and Neuro-ERG digital systems.

1.2. Specifications

Lists the technical specifications of the Neuro-MEP system, including sampling rate, voltage range, etc.

1.3. Delivery Set

Details the components included in the base delivery set for various system configurations.

1.4. Arrangement and Operation

Explains the principle of operation and how the system is set up and connected.

1.5. Connectors and Indicators Function

Details the connectors and indicators on the amplifier unit's panels.

1.6. Synchronization with Stimulators of Third-party Manufacturers

Explains how to synchronize the system with external stimulators using a trigger input.

1.7. Synchronization Use with Neuro-MEP.NET Software

Guides on using the Neuro-MEP.NET software for synchronization with external stimulators.

2. Mounting and Setting

2.1. Personnel Requirements Conducting Mounting and Setting

Outlines the qualifications needed for personnel performing system mounting and setting.

2.2. Room Selection and Placement

Provides requirements and recommendations for selecting the environment and placing the system.

2.3. Unpacking and Check of Delivery Set

Details the procedure for unpacking and inspecting the system components upon delivery.

2.4. Mounting and Connection to Computer

Explains how to mount and connect the system units to the computer.

3. Proper Use

3.1. Safety Measures When Using Digital System

Lists safety measures to prevent electric trauma to staff and patients.

3.2. Setting-Up Procedures

Outlines the operating limitations and procedures for setting up the system.

3.3. Troubleshooting

Provides a list of common problems and their solutions for the digital system.

3.4. Exams Performing Using Digital System

Describes the stages involved in performing exams with the digital system.

3.5. Actions in Emergency

Outlines the procedures to follow in case of an emergency with the digital system.

4. Servicing

4.1. General Requirements

States general requirements and references for system servicing.

4.2. Digital System Servicing

Describes the process of servicing the digital system during operation.

4.3. Conservation

Details how to pack the digital system components for conservation or storage.

5. Current Repair

5.1. General Requirements

Outlines general requirements for technical staff performing repairs.

5.2. Cables, Adapters and Linkers Repair

Explains how to examine and repair cables, adapters, and linkers.

5.3. Amplifier Interface Cable Repair (USB Cable)

Details the repair process for the amplifier interface cable (USB cable).

5.4. Auditory Stimulator Repair

Guides on the examination and repair of the auditory stimulator (headphones).

5.5. LED Goggles Repair

Details the process for detecting and repairing cable failures in LED goggles.

5.6. LED Penlights Repair

Explains how to examine LED penlights for cable failures and LED issues.

5.7. Ganzfeld Stimulator Repair

Guides on examining the Ganzfeld stimulator for cable failures.

5.8. Electro Stimulating Electrode Repair (Stimulus Probe)

Details the examination and repair of the electro-stimulating electrode.

6. Packing and Transportation

7. Utilization

Mentions that device utilization follows local legislation, with no special manufacturer requirements.

8. Delivery Set and Package Data

Lists the digital system units and their collection/packing according to standards.

9. Acceptance Certificate

States that the system conforms to standards and is ready for operation.

10. Delivery Certificate

Provides a template for certifying the delivery of the system to a customer.

11. Storage Data

Specifies storage conditions for the digital system components.

12. Warranty

13. Reclamation Data

Details the process and information required for system breakdown notification and reclamation.

14. Repair Data

Appendix 1. Electromagnetic Emissions and Immunity

Guidance and manufacturers declaration - electromagnetic emissions

Details the digital system's electromagnetic emissions based on standards.

Guidance and manufacturers declaration - electromagnetic immunity

Details the digital system's electromagnetic immunity based on standards.

Neurosoft Neuro-MEP Specifications

General

Category	Diagnostic Equipment
Stimulation Frequency	0.1 Hz to 100 Hz
Sampling Rate	Up to 100 kHz
CMRR	> 100 dB
Power Supply	100-240 V AC, 50/60 Hz
Channels	4
Stimulation Pulse Width	0.05 ms to 2 ms
Stimulation Current	0 to 100 mA
Input Impedance	> 100 MOhm
Noise Level	<1 μV RMS
Bandwidth	10 kHz
Display	External display (not included)
Type	Electromyography (EMG) and Nerve Conduction Study (NCS) System

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