newmotion Home Advanced 2.1

Questions and Answers

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Alexandria FritzAug 6, 2025
What to do if there is no light on newmotion Automobile Accessories charge point when the charge cable is plugged in?
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  Cathy TownsendAug 6, 2025
  If there is no light on the NewMotion Automobile Accessories charge point when the charge cable is plugged in, it could be due to a power issue or a broken charge cable. Here’s how to troubleshoot: 1. Ensure the RCD and circuit breaker in the consumer unit are turned on. 2. Check that the power cables are securely inserted into the terminal block of the charge point. 3. Use a voltage tester to confirm the power cable is live (230 Volt (± 10%)) between L1 and N. 4. Reboot the charge point by turning it off at the circuit breaker, wait 20 seconds, and turn it back on. Allow 10 minutes for rebooting. 5. If possible, test with a different charge cable known to work on another charge point.
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micheal12Aug 15, 2025
How to fix no light on newmotion Home Advanced 2.1 Automobile Accessories charge point after turning on power?
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  Mr. Jerry Cooper DVMAug 15, 2025
  If there is no light on the NewMotion Automobile Accessories charge point after turning on the power, it could be due to a power connection issue. Here’s how to troubleshoot: 1. Check if the power cables are well inserted in the terminal block of the charge point. 2. Verify if the power cable is live (230 Volt (± 10%)) between L1 and N using a voltage tester. 3. Reboot the charge point by turning it off at the circuit breaker, wait 20 seconds, and turn it back on. Allow about 10 minutes for the charge point to reboot.
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jeffrey64Aug 18, 2025
Why is the LED light flashing red on my newmotion Home Advanced 2.1?
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  charlespaceAug 18, 2025
  A flashing red LED light on the NewMotion Automobile Accessories indicates that the charge point is either not activated or an unauthorised charge card is being used. Activate the charge point and authorise the charge card using the portal on https://my.newmotion.com.
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Molly CamposAug 23, 2025
Why is the newmotion Automobile Accessories LED light constantly green but the car isn't charging?
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  allenjesseAug 23, 2025
  A constant green LED light on the NewMotion Automobile Accessories means the charge point is in a charge session but charging is delayed. If the car is not charging overnight, it may be due to the electric vehicle delaying the charge session. Check if the electric vehicle has a delayed charging timer scheduled or a limit on the maximum battery state of charge. If so, verify with the customer if this schedule and limit is desired, otherwise, turn it off. Also, check if the customer is able to charge on different charge points.
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Andre HoganAug 27, 2025
What does flashing purple light mean on newmotion Automobile Accessories?
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  Christie BrooksAug 27, 2025
  A flashing purple light on the NewMotion Automobile Accessories indicates that the charge point is either rebooting or undergoing a firmware upgrade. Allow approximately 10 minutes for the charge point to finish. Do not interrupt the rebooting sequence by turning off the power.
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gutierrezphilipNov 1, 2025
What to do if the newmotion Home Advanced 2.1 Automobile Accessories LED light is constantly red with the charge cable plugged in?
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  Michael HaleNov 1, 2025
  If the LED light on your NewMotion Automobile Accessories is constantly red when the charge cable is plugged in at both ends, it could be due to a problem with the electric vehicle, low/high voltage, or grounding failure. Follow these steps: 1. Reboot the charge point by turning it off at the circuit breaker, wait 20 seconds, and turn it back on. Allow 10 minutes to reboot. 2. Check the vehicle's dashboard for any error messages. 3. Test if the vehicle charges at a different charge point. If not, have the vehicle tested by a car dealer. 4. If possible, test if a different vehicle can charge on your charge point. If not, proceed to the next steps. 5. Measure the voltage at the grid connection during charging; it should be 230V ± 10%. If outside this range, inform your local grid opera...
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Christopher FergusonNov 9, 2025
Why is the LED light constantly red on my newmotion Home Advanced 2.1 with no charge cable plugged in?
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  lcamachoNov 9, 2025
  A constant red LED light on your NewMotion Automobile Accessories without a charge cable plugged in indicates a potential issue such as low/high voltage, grounding failure, or the charge point not being level. To resolve this: 1. Reboot the charge point by turning it off at the circuit breaker, waiting 20 seconds, and then turning it back on. Allow approximately 10 minutes for the reboot process. 2. Ensure the charge point is installed vertically, as a tilt sensor can activate a safety mechanism. 3. Measure the voltage at the grid connection between each phase and neutral, ensuring it falls within 230 Volt ± 10% (207-253 Volt). If outside this range, contact your local grid operator. 4. Measure the voltage at the charge point between each phase and neutral, ensuring it remains within ...

Summary

1. Preface and Document Information

1.1. Original Instructions Language

Details that the manual is a translation from the original UK English version.

1.2. Copyright and Usage Rights

States that manual content is protected by copyright and requires permission for reproduction.

1.3. Liability Limitations

Explains the manufacturer's liability limitations and advises checking the website for the latest version.

1.4. About This Installation Manual

Describes the manual's purpose, including technical descriptions and safety instructions for the product.

1.5. Understanding Safety Symbols

Explains the meaning of safety warning symbols like WARNING, CAUTION, and NOTICE used in the manual.

1.6. Glossary of Terms and Abbreviations

Lists and defines abbreviations and technical terms used throughout the installation manual.

2. Safety Guidelines and Precautions

2.1. Introduction to Safety Procedures

Emphasizes following manual instructions to prevent danger and comply with regulations.

2.2. Intended Use and Foreseeable Misuse

Defines the product's intended use and lists foreseeable misuses to avoid.

2.3. Installer Qualifications and Requirements

Specifies the required qualifications for technicians performing installation and maintenance.

2.4. Protective Measures and PPE

Outlines necessary protective measures, including personal protective equipment (PPE) for safe installation.

2.5. Residual Risks Identification

Highlights that residual risks exist despite safe design and explains how they are indicated.

2.6. Emergency Procedures

Provides instructions on how to immediately cut power to the charge point in case of an emergency.

2.7. Electrical Safety Precautions

Details critical safety precautions related to electricity, installation environment, and component replacement.

2.8. Product Warning Labels

Stresses the importance of following and maintaining warning labels on the product.

3. Product Overview and Components

3.1. Main Product Parts Identification

Identifies and illustrates the main physical parts of the charge point.

3.2. Internal Connections Diagram

Shows the internal wiring terminals and connection points within the charge point housing.

3.2.1. Tethered Cable Internal Wiring

Details the internal connections specifically for models with a tethered charging cable.

3.3. Technical Specifications and Certifications

Lists key technical specifications such as charge capacity, dimensions, weight, and certifications.

3.4. Nameplate and Compliance Markings

Explains the information found on the product's nameplate, including model and compliance markings.

4. Handling During Transport and Storage

4.1. Transporting the Charge Point

Provides advice on how to transport the product to avoid damage and ensure proper functioning.

4.2. Storing the Charge Point

Outlines the proper conditions and methods for storing the charge point to protect it.

5. Installation Guide

5.1. Scope of Delivery and Contents Check

Details the items included in the charge point package and optional accessories.

5.2. Required Installation Materials List

Lists materials and components not supplied with the unit but necessary for installation, including cables, earthing, and protection devices.

5.3. Pre-Installation Preparation Steps

Covers essential preparation steps, checks, and safety measures before starting the installation, including power cutting and cabling.

5.4. Charge Point Mounting Options

Describes the three mounting options: wall, pavement, and soil, with detailed instructions for each.

5.5. Electrical Connections Procedure

Details the procedures for connecting the main power cable and the tethered charging cable to the internal terminals.

5.6. Wired Network Connectivity Setup

Explains how to set up an optional wired network connection using an Ethernet cable to the router.

5.7. DPM Module Installation and Connection

Guides the installation of the DPM module in the consumer unit and its connection to the charge point or smart meter.

5.8. Finishing Installation and Securing

Covers the final assembly steps, including securing the charge point casing and cover with bolts.

6. Commissioning and Activation

6.1. Activating the NewMotion Product

Instructs on activating the charge point via the my.newmotion.com portal for readiness and testing.

6.2. Pre-Commissioning Checklist

Lists essential checks to perform on connections, wiring, and power quality before powering on the unit.

6.3. Powering On and Network Verification

Details the steps for switching on the charge point, verifying LED status, and checking network connectivity.

6.4. DPM Module Configuration Guide

Provides guidance on configuring the Dynamic Power Management module, often via an installer app.

6.5. Charge Point Functional Testing

Explains how to test the charge point's functionality by performing successive charge sessions.

6.6. Regular Use and LED Indicators

Covers routine charging operations, including starting/stopping sessions and interpreting LED status indicators.

6.7. Tethered Cable Usage and Storage

Instructs on how to properly handle, connect, and store the tethered charging cable after use.

7. Troubleshooting Common Issues

No Power Indicator Light

Addresses the issue of no indicator light when power is turned on in the consumer unit.

No Light When Cable Plugged In

Troubleshoots the absence of an indicator light when the charging cable is connected.

LED Flashing Red Error

Explains the causes and solutions for the LED indicator flashing red, indicating an error.

LED Constantly Red (No Cable Connected)

Covers troubleshooting when the LED is constantly red without a charging cable plugged in.

LED Red (Cable Connected, Vehicle Issue)

Addresses red LED with cable connected, indicating potential vehicle or grid issues.

LED Yellow (No Cable, Long Idle)

Guides on resolving the issue of a constantly yellow LED for over 10 minutes without a cable.

LED Green (Delayed Vehicle Charging)

Explains that a constant green LED may indicate delayed charging initiated by the vehicle.

LED Flashing Purple (Reboot;Firmware)

Describes the meaning of a flashing purple LED, indicating reboot or firmware update progress.

LED Blue (Normal Charging Session)

Clarifies that a blue LED indicates a normal charging session, potentially with vehicle-side delays.

8. Maintenance and Care

8.1. Cleaning and Sanitizing Procedures

Provides instructions for cleaning and maintaining the exterior of the charge point.

8.1. Periodic Maintenance Checks

Outlines annual checks for secure connections and potential pest ingress.

9. Product Disposal and Recycling

Appendix A: EC Declaration of Conformity

Appendix B: EC Declaration of Conformity - Cable