Warranty Information
Nexus 21 warrants all motorized products to be free from defects in material and workmanship for the term of the warranty. The warranty includes all parts, motorized components, electronics and metal parts. If a Nexus 21 product proves
to be defective in material or workmanship during the expressed warranty period, Nexus 21 will replace the product free of charge. If the exact original purchase product is not available (due to upgraded designs or discontinuation of a
model), the defective product will be replaced with a similar product of equal or greater value. The replacement part will then be covered by the balance of the time remaining on the customer’s original warranty.
The Nexus 21 Full Replacement Warranty does NOT cover: any product on which the serial number has been defaced, modified or removed; damage, deterioration or malfunction resulting from accident, misuse, neglect, power surges, fire,
water, lightning or other acts of nature, unauthorized product modification, failure to follow manufacturer’s recommended installation instructions supplied with the Nexus 21 product, repair or attempted repair by anyone not authorized by
Nexus 21, causes external to the product such as electric power fluctuations or failure, use of supplies or parts not meeting Nexus 21 specifications or any other cause which does not relate to a product defect.
*If the requested information cannot be provided or located on file, replacement parts may not be covered under the warranty.
Nexus 21 products are manufactured to the highest standards of quality and for that reason, we are proud to provide the
industry’s best and longest warranty:
10 years of full-replacement coverage on all motorized products.
5 years of full-replacement coverage on Apex Motorized TV Mount.
- Electrical, Water, or Fire Damage
- Improper Use or Installation of the Product Outside of Nexus 21’s Specifications
- Electrical or Collateral Damage resulting from environmental work or power outages
Step 1: Contact our support team, we will guide you through some basic troubleshooting to solve the issue remotely (via phone, video chat, or email).
Email: support@nexus21.com Phone: 480 - 306 - 5462 Video Chat: Ask your Support Specialist
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Step 2: In the event that replacement parts are necessary to resolve your issue, our team will request the Name or Company Name of the original purchaser to initiate a
Warranty Exchange.*
Note: Our systems are specifically engineered to be simple and easy to install and service. Most of the components are plug-and-play, making any necessary replacement of parts very easy.
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Step 3: Once the Warranty Exchange has been processed, we will arrange shipment of the part(s) and cover the shipping cost within the continental United States and Canada
(excludes HI, AK, and PR). Shipping and tracking information will be provided to you via email.
Note: International shipping costs will be covered up to a value of $50, any additional shipping costs, including Duties & Taxes, are the responsibility of the customer or receiving party.
We have a full team of dedicated support specialists ready to assist you. So should any issues arise during the use or installation of the
product follow the three easy steps listed below:
- Natural Disasters, Natural Phenomena, or other Acts of Nature
- Damage, deterioration, or malfunction resulting from accidents, misuse, or neglect
- Any other cause which does not relate to a product defect
Our warranty does not cover the following:
Disclaimer:
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