Group ltd
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SECTION 7: TROUBLESHOOTING
The Solace Prole Bed is engineered for durability and reliability. However, should you
encounter any issues, please follow these preliminary checks before reaching out for further
assistance. Often, these steps can help identify and possibly resolve the issue.
1. Power Supply Connection: Ensure the mains lead is securely connected to both the
bed and the mains power supply. Conrm the power supply is switched on.
2. Fuse Inspection: Check the fuse in the mains plug to ensure it has not blown.
3. Handset Unlock: Verify that the control handset is not in locked mode, which would
prevent operation.
4. Transport Tie Removal: Ensure all plastic transport ties have been removed post-
delivery.
5. Cable Connections: Double-check that the mains lead and control handset cable are
fully inserted into their respective connections and inspect for any visible damage.
6. Control Cables: Inspect all control cables for signs of wear or damage.
7. Handset Inspection: Check the control handset for any physical damage that could
impair functionality.
8. Height Limits: Ensure the bed is not at its maximum or minimum height limit, which
might prevent further adjustments.
9. Obstacle Clearance: Verify that there are no objects obstructing the movement of the
bed.
10. Load Capacity: Conrm the bed is not overloaded beyond its maximum weight
capacity.
If the Bed Does Not Operate
• Power Down: Safely unplug the bed from the mains supply to prevent any potential
electrical issues.
• Contact NHC Group: Reach out to us for support. Please refrain from using the bed
until the issue has been thoroughly investigated and resolved by our team.
Safety Notice
Attempting to use the bed with a known fault without professional assessment may pose
risks to both the user and the equipment. Always prioritise safety by seeking professional
advice for any concerns.
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