NHC Solace - How to Claim Warranty Service; Out of Warranty Service

Group ltd
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SECTION 9: WARRANTY AND SERVICE INFORMATION
How to Claim Warranty Service
Proof of Purchase Keep your purchase receipt or any proof of purchase safe, as it will be
required to validate your warranty claim.
• Contact Customer Support: If you encounter any issues with your Solace Prole Bed
that you believe are covered by warranty, please contact our customer support team.
Provide them with a detailed description of the issue, along with the product serial
number and proof of purchase.
• Assessment: Our team will assess your claim to determine whether the issue falls under
warranty coverage. We may require additional information or photos of the defect.
• Service Arrangement: If your claim is approved, we will arrange for repair or
replacement of the defective parts at no charge to you. Our aim is to resolve warranty
claims eciently and minimise any inconvenience to you.
• On-Site Service: For signicant issues that cannot be resolved remotely, we will
organise for a technician to visit your location for on-site service, adhering to our
warranty terms.
Out of Warranty Service
Should your bed require service outside the warranty period, we oer comprehensive
support and maintenance services at competitive rates. Contact our customer support for
more information or to arrange for a service visit.
We are dedicated to ensuring your Solace Prole Bed provides you with the highest level
of comfort and reliability. Our customer support team is always here to assist with any
questions or concerns regarding your bed, warranty claims or service needs.