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5
Common Failures
Possible causesError code Solution
Bluetooth communication failure
Abnormal 1A phase current sampling of motor
Abnormal 1B phase current sampling of motor
Abnormal 1C phase current sampling of motor
Abnormal throttle hall sampling
Abnormal brake hall sampling
Abnormal default voltage
Abnormal data writing/reading
Incorrect FLASH operation
Default S/N
Abnormal battery temperature
Abnormal controller temperature
Abnormal motor temperature
Motor not calibrated
Abnormal bus current sampling
Motor phase loss
Motor stalled
10
11
12
13
14
15
24
26
31
35
39
40
41
42
45
50
52
Check the connection of the dashboard communication
wire and the control cable, or contact after-sales service
or an authorized dealer.
Please contact after-sales service or an authorized
dealer.
Please contact after-sales service or an authorized
dealer.
Check whether the KickScooter's S/N is the default S/N.
Check the working environment of battery, or contact
after-sales service or an authorized dealer.
Controller temperature is too high, please contact
after-sales service or an authorized dealer.
Please contact after-sales service or an authorized
dealer.
Check whether the wire connected with the motor and
the controller is loose, or contact after-sales service or an
authorized dealer.
Check whether the KickScooter is overload, or contact
after-sales service or an authorized dealer.
Check whether the throttle is pressed when powered on,
or contact after-sales service or an authorized dealer.
Check whether the breke lever is squeezed when
powered on, or contact after-sales service or an
authorized dealer.
Check whether the wire connected with the battery cable
and the controller is loose, or contact after-sales service
or an authorized dealer.
4
Ninebot is the trademark of Ninebot (Beijing) Tech Co., Ltd; Segway and the Rider Design are the registered trademarks of
Segway Inc., App Store and Apple Logo are trademarks of Apple Inc. Google Play and the Google Play logo are trademarks
of Google LLC.The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of
such marks by Segway-Ninebot is under license. Other trademarks and trade names are those of their respective owners.
The KickScooter is covered by relevant patents. For patent information, go to http://www.segway.com
We have attempted to include descriptions and instructions for all the functions of the KickScooter at the time of printing.
However, due to constant improvement of product features and changes of design, your KickScooter may dier slightly
from the one shown in this document. Scan the QR code or visit the Apple App Store (iOS) or the Google Play Store
(Android) to download and install the App.
Please note that there are multiple Segway and Ninebot models with different functions, and some of the functions
mentioned herein may not be applicable to your unit. The manufacturer reserves the right to change the design and
functionality of the KickScooter product and documentation without prior notice.
© 2023 Ninebot (Beijing) Tech Co. Ltd. All rights reserved.
（※The Segway-Ninebot App can support KickScooter with built-in Bluetooth）
Trademark
Ninebot (Changzhou) Tech Co., Ltd. hereby declares that the product model: 051401B, 051402B comply with the
essential requirements and other relevant provisions of the Radio Equipment Regulations 2017, Supply of Machinery
(Safety) Regulations 2008 and the Restriction of the Use of Certain Hazardous Substances in Electrical and
Electronic Equipment Regulations 2012.
The declaration of conformity can be viewed at the following address: www.segway.com
Bluetooth
Frequency Band(s)
Max. RF Power
2.4000-2.4835GHz
≤1mW
07 08
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