TROUBLESHOOTING
GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn o
power and unplug unit before troubleshooting.
Motor does not start or blade assembly does not rotate.
• Make sure the pitcher or blender cup is securely placed on motor base. If “JAR” message
appears on control panel, the pitcher or cup is not installed correctly.
• The unit is turned off. Press the power button ( ) to turn on.
• Check that the plug is securely inserted into the electrical outlet.
• Check the fuse or circuit breaker.
• The unit may have overloaded or overheated. The unit will stop and the control panel will not
function when modes are pressed and will display "Err". Unplug, remove jar, remove contents
and wait approximately 15 minutes before using again.
Food is chopped too fine or is too watery.
• The food has been over-processed. Use PULSE mode for controlled processing.
Food collects on lid or on the sides of the pitcher.
• The mixture is too thick. Add more liquid or use the tamper to help push the ingredients
toward the blades.
You cannot create snow from solid ice.
• DO NOT use ice that has been sitting out or has started to melt. Use ice straight from the
freezer.
• Start with a few pulses and then go to a continuous blending cycle.
• For best results, use the tamper to push the ice down toward the blades.
Motor base won’t stick to counter or tabletop.
• Make sure surface and suction feet are wiped clean. Suction feet will only stick to smooth
surfaces. Suction feet WILL NOT stick on some surfaces such as wood, tile, and
non-polishedfinishes.
• DO NOT attempt to use appliance when the motor base is stuck to a surface that is not
secure (cutting board, platter, plates, etc.)
You get a blinking “JAR” message.
• The container is not installed properly. For your safety, the unit will only be able to be turned
on when it is properly assembled. Please refer to the assembly pages of this instruction
manual for assistance.
Why can’t I run the CLEAN program twice?
• CLEAN mode is intended to be used as a single cycle. The unit will lock the user out from
running back-to-back CLEAN mode cycles. If container is not completely clean after the
CLEAN cycle is complete, please follow hand-washing or dishwasher instructions above.
You get a blinking "Err" message.
• Your motor has overheated or your unit has been running for more than 2 minutes within a
brief period of time. If this occurs, simply unplug the unit, remove the container, and allow unit
to cool before restarting.
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